Reset or Change a User Login Password

Reset or Change a User Login Password

Reset or Change a User Login Password

[Audience: All TMS Types]

Use this article when a Load Manager user cannot sign in, forgot their password, or needs an administrator to update the login password on their user profile.

This article is for the Load Manager login password. It is different from an email SMTP password, Google App Password, Microsoft App Password, or driver mobile app password.

Option 1: Use Password Recovery from the Login Screen

Use this option when the user has access to the email address saved on their Load Manager user profile.

  1. Open the Load Manager login screen.
  2. Select Forgot your Password?
  3. Enter the Company Code.
  4. Enter either the Username or the email address connected to the user profile.
  5. Select Submit.
  6. Check the email address on the user profile for the password recovery email.
  7. Return to the login screen and sign in again.

Forgot password option on the Load Manager login screen

Option 2: Change Your Password While Signed In

If Load Manager prompts you to change your password, use the change password form.

  1. Confirm the User Name shown on the form.
  2. Enter the current password in Old Password.
  3. Enter the new password in New Password.
  4. Enter the same new password again in Confirm New Password.
  5. Select Update.

The new password must be at least 6 characters, and the confirmation must match the new password.

Option 3: Have an Administrator Update the User Profile

Use this option when the user cannot complete password recovery or no longer has access to the email address on the profile.

  1. Sign in as a user with permission to manage users.
  2. Go to Users.
  3. Open the user's profile from the All Users list.
  4. Find the login Password field on the profile.
  5. Enter the new password.
  6. Select Save or Save & Exit.
  7. Have the user sign in with the updated password.

If the user cannot find the company code or username, use the recovery links on the login screen for Forgot your Company Code? or Forgot your Username?.

Load Manager website login option

When Password Recovery Does Not Work

  • No recovery email arrives: Check the email address on the user profile, then check spam or junk mail.
  • The form says no user was found: Confirm the company code and try the username or email address again.
  • The user changed email addresses: Ask an administrator to update the email address and password from the user profile.
  • The account is inactive: Ask an administrator to confirm the user profile is active.
  • The user is entering an email password: Make sure they are using the Load Manager login password, not an SMTP or app password.

Security Tips

  • Do not send passwords by email when asking for support.
  • Use a password that is not shared with other business systems.
  • Deactivate old user logins when employees leave the company.
  • Review user roles if the user can sign in but cannot access the screens they need.

When to Contact Support

Contact Load Manager Support if the user cannot receive the recovery email, does not know which email address is on file, or still cannot sign in after an administrator updates the password.

Include the company code, username, and a short description of the issue. Do not include the user's password.

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