Delivered vs. Completed Load Statuses

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or tracking a load in Load Manager.
• Use a different article when: you need the company-specific dispatch document instead; brokers should use Rate Confirmation Layout and Features, dispatch services should use Dispatch Report Overview for Dispatch Services, and trucking companies should use Dispatch Report Overview for Carriers and Trucking Companies. For full setup order, start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use Delivered when the freight has reached the final delivery location. Use Completed when the load is fully closed out in your office workflow and should no longer be treated as active work.

This article applies to Freight Broker, Dispatch Service, and Carrier/Trucking accounts. Your account type may change whether you assign a carrier or driver, and whether you use a Rate Confirmation or Dispatch Report, but the meaning of these two statuses is the same.

Quick Comparison

Delivered

Delivered means the cargo has been delivered to the final destination. The truck may be empty, but the load may still need office follow-up before it is complete.

After a load is delivered, your team may still need to:

• Receive or attach the Proof of Delivery (POD).
• Confirm the load paperwork is complete.
• Create or send the customer invoice.
• Track the customer payment.
• Finish carrier, driver, or settlement payment steps.

Completed

Completed means the load is finished and closed out. In many workflows, this is the final status after delivery, POD review, invoicing, payment follow-up, and any carrier or driver payment steps are done.

Completed does not delete the load. The load can still be found in history, reports, and search results, depending on your filters and permissions.

Where to Change the Status

You can update the load status from the Load Screen. The status field appears near the top of the load, along with other load-level details such as dispatcher and sales rep.

Typical Status Flow

Your company can customize status names and status rules, but a common workflow looks like this:

1. Delivered: The freight arrived at the final delivery location.
2. POD: Proof of Delivery has been received, requested, or reviewed.
3. Invoice: The customer invoice has been created or sent.
4. Paid: Payment tracking is complete, if your company uses this status.
5. Completed: The load is fully finished and ready to be treated as closed.

Which Status Should I Use?

• Use Delivered when the shipment is delivered but office work is still pending.
• Use Completed when the load is ready to come off your active workflow.
• Do not use Completed just because the freight delivered if you still need to invoice, collect paperwork, or finish payment steps.
• If your company uses required next statuses, follow the status options available on the Load Screen.
• If your company renamed statuses, follow your internal workflow definitions.

Common Questions

Can I invoice a delivered load?
Yes. Delivered loads are often ready for billing review, especially after the POD is received.

Can I still find a completed load later?
Yes. Completed loads remain available for history, reporting, and searching based on your filters and permissions.

Can our company rename these statuses?
Yes. Admin users can customize load statuses in Settings. If your company renamed a status, use the meaning your team assigned to it.

Related Articles

• Settings: Load Status Overview
• Customize Load Status Options
• Invoice Your Customer and Get Paid
• Use Advanced Search to Find Loads
• Your Daily Workflow in Load Manager