Create a Multi-Stop Load

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or tracking a load in Load Manager.
• Use a different article when: you need the company-specific dispatch document instead; brokers should use Rate Confirmation Layout and Features, dispatch services should use Dispatch Report Overview for Dispatch Services, and trucking companies should use Dispatch Report Overview for Carriers and Trucking Companies. For full setup order, start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use a multi-stop load when one shipment has more than one pickup, more than one delivery, or a route that needs to be tracked in separate stop sections.

The wording on the load can vary by account type. Freight Broker and Dispatch Service accounts usually use a carrier section. Carrier or Trucking Company accounts usually use a driver section.

Before You Start

Have the stops in the order they should happen. Stop order matters because it affects documents, mileage, routing, and dispatch instructions.

For each stop, gather:

• Pickup or delivery name
• Complete address, city, state, and zip code
• Pickup or delivery date and appointment time, if known
• Pickup number, delivery number, or reference number, if needed
• Stop-specific instructions
• Carrier or driver assignment, if it changes by stop

Create Stop 1

1. Open the Load screen and begin a new load.
2. Enter the customer and general load information.
3. Go to Stop 1.
4. Enter the pickup details for the first pickup.
5. If Stop 1 also includes a delivery, enter the delivery details in the delivery section.
6. If Stop 1 is only a pickup, leave the delivery section blank for now.
7. Enter the carrier or driver information if it is known.

Add Another Stop

1. Scroll to the bottom of the load.
2. Click Add Stop.
3. A new stop section will appear.
4. Enter the next pickup or delivery information.
5. If the new stop is only a pickup, leave the delivery section blank.
6. If the new stop is only a delivery, leave the pickup section blank.
7. Click Save.

Assign a Different Carrier or Driver by Stop

Each stop can show a carrier or driver area. Use it when the carrier or driver changes for that stop.

• Freight Brokers: Use the carrier section when a different carrier handles the stop.
• Dispatch Services: Use the carrier section when a different carrier or carrier driver handles the stop.
• Carriers and Trucking Companies: Use the driver section when a different driver handles the stop.

If the same carrier or driver handles the entire load, you normally only need to enter the assignment once and leave the additional stop assignment blank unless your workflow requires stop-level detail.

Repeat for Additional Stops

1. Click Add Stop for each additional pickup or delivery.
2. Enter the stop details.
3. Review carrier or driver assignment for that stop.
4. Click Save after adding or editing stops.

Review Stop Order

Stops appear on customer documents, carrier or driver documents, and routing in the order they are listed on the load.

After the load is saved, review the stop numbers. If your screen shows stop up/down controls, use them to rearrange the route and then save the load.

Review Miles

After all stops are entered, review the mileage for the load and for each stop where mileage is shown.

1. Review each pickup and delivery address.
2. Use the available map, miles, or refresh control when mileage needs to be recalculated.
3. Confirm customer and carrier or driver mileage charges still look correct.
4. Click Save.

Before Sending Documents

Before sending documents, confirm the stop details on the document that matches your TMS type.

• Freight Brokers: Review the Rate Confirmation, BOL, invoice, or quote.
• Dispatch Services: Review the Dispatch Report, BOL, invoice, or quote.
• Carrier or Trucking Companies: Review the Dispatch Report, BOL, invoice, or quote.

Before sending any document, confirm:

• The stop order is correct.
• Each stop has the correct pickup or delivery details.
• Stop-specific instructions are in the correct stop section.
• Carrier or driver assignments are correct for each stop.
• Miles and rate totals are correct.

Troubleshooting

• I do not see the new stop. Click Add Stop, then save the load.
• The stop is in the wrong order. Save the load and use the stop-order controls to move it into the correct position.
• Miles did not update. Review the pickup and delivery addresses, then use the available mileage refresh or map control.
• The wrong carrier or driver appears on a stop. Review the carrier or driver section for that stop and clear or change the assignment.
• I added a stop by mistake. Use Delete Stop only if you are sure the stop should be removed.

Related Articles

• Add a Pickup or Delivery Stop to an Existing Load
• Fix Load Miles That Are Not Calculating Automatically
• Load Screen Overview
• Rate Confirmation Layout and Features
• Dispatch Report Overview for Carriers and Trucking Companies