Dispatch Report Overview for Dispatch Services

Before You Use This Article

• Access needed: Dispatch service setup in Load Manager, including dispatch-service fees or carrier-customer workflows.
• Use this article when: you dispatch loads, fees, or paperwork for carrier customers as a dispatch service. Full company path: Dispatch Services.
• Use a different article when: you broker freight under your own authority; use Rate Confirmation Layout and Features. If you run trucks for your own company, use Dispatch Report Overview for Carriers and Trucking Companies.

Dispatch Service accounts use the Dispatch Report as the carrier-facing load document. This is different from Freight Broker accounts, which normally use a Rate Confirmation, and different from Carrier or Trucking Company accounts, which use Dispatch Reports for their own drivers.

Before you start: Applies to Dispatch Service accounts.

Use this article when your company dispatches loads for carriers and charges a dispatch service fee.

When a Load Uses a Dispatch Report

For Dispatch Service workflows, the Dispatch Report is used when the load is assigned to a carrier and the carrier is set up for dispatch-service billing.

• The carrier is selected from the Carriers tab.
• The carrier's driver can be stored as a carrier contact when needed.
• The carrier profile can include a dispatch fee percentage.
• The saved load uses the Dispatch Report as the carrier-facing load document.

Before You Create the Report

Review the load before opening or sending the Dispatch Report.

1. Open the saved load.
2. Confirm the correct carrier is assigned.
3. Confirm pickup and delivery stops, dates, times, addresses, and contact information.
4. Review commodities, accessorials, carrier pay, and any payment advance rows.
5. Review carrier-facing notes, critical notes, and dispatch terms.
6. Save the load before generating the report.

What the Dispatch Report Includes

The exact layout can vary by company setup, but the Dispatch Report commonly includes:

• Load information: Load number, order date, and company information.
• Assignment information: The dispatching company and the assigned carrier.
• Dispatcher information: Dispatcher name, phone, fax, and email when available.
• Carrier information: Carrier phone, contact, driver, truck, trailer, equipment, temperature, and email fields when entered.
• Pickup and delivery stops: Stop names, addresses, phone numbers, dates, times, and stop instructions.
• Commodities and accessorials: Freight description, weight, rate, accessorials, and payment advance information when used on the load.
• Notes and terms: Carrier notes, critical notes, and dispatch terms that should print for the carrier.

Show the Carrier Amount

Load Manager can show the carrier amount on the Dispatch Report when your workflow is set up to display it.

1. Go to the Carriers tab.
2. Open the carrier profile.
3. Review the carrier's pay, terms, and display settings.
4. Save the carrier profile.
5. Return to the load and regenerate the Dispatch Report.

If the carrier amount does not appear, confirm the carrier profile settings and the carrier pay entered on the load.

Dispatch Service vs. Broker vs. Carrier Workflows

Troubleshooting

• The report is showing as a Rate Confirmation: Confirm the company workflow and carrier dispatch-fee setup. Freight Broker accounts normally use Rate Confirmations.
• The wrong carrier appears: Update the carrier assignment on the load, save, and regenerate the report.
• The amount is missing: Confirm the carrier pay is entered on the load and the carrier profile is set to show the amount when required.
• Notes are missing: Confirm the note was entered in a carrier-facing notes field, not only an internal note field.
• The report is outdated: Save the load after making changes, then reopen or resend the Dispatch Report.

Related Articles

• Choose the Right Load Manager Articles for Your TMS Setup
• Set Dispatch Fee %
• Dispatch Report Overview for Carriers and Trucking Companies
• Assign a Carrier or Driver to a Load
• Commodity and Accessorial Type Overview