Make a Carrier Inactive or Delete a Carrier

Before You Use This Article

• Access needed: Outside-carrier management in Load Manager. This is for companies that broker freight or dispatch for carrier customers.
• Use this article when: you are a freight broker or dispatch service working with outside carriers, carrier packets, safety checks, or carrier contacts. Full company paths: Freight Brokers or Dispatch Services.
• Use a different article when: you run a trucking-only company and need company driver, equipment, or dispatch-report workflows; use Dispatch Report Overview for Carriers and Trucking Companies.

Use this article when your Load Manager account has a Carrier tab and you need to stop using a carrier record. In most cases, you should make the carrier inactive instead of deleting it.

Before you start: Applies to freight broker and dispatch service accounts that manage outside carriers.

Carrier/Trucking Company TMS users: your account normally uses a Driver tab instead of a Carrier tab. If you need to stop using a company driver, follow the same general idea for the driver record, but use your Driver tab and driver profile instead.

When to Make a Carrier Inactive

Making a carrier inactive keeps the carrier record in Load Manager for history and reference, but prevents the carrier from being used in normal carrier selection workflows.

Use Inactive when:

• You no longer want to book loads with the carrier.
• You want to preserve the carrier's history, notes, documents, and prior activity.
• You want your team to know the carrier was reviewed or used before.
• The carrier may have past, current, or future loads connected to it.

Best practice: Make the carrier inactive instead of deleting it. Deleting removes the carrier record from your system and may not be available if the carrier is already tied to other records.

How to Make a Carrier Inactive

1. Open the Carrier tab in Load Manager.
2. Select the carrier you want to update.
3. On the Carrier Information page, find the Status field.
4. Change the status to InActive.
5. Select Save or Save & Exit.

What Happens After a Carrier Is Inactive

An inactive carrier remains in your system for recordkeeping, but it should not be used as a normal option when assigning carriers to loads or emailing available load opportunities.

If you later decide to use the carrier again, open the carrier profile, change the status back to active, and save the record.

When to Delete a Carrier

Only delete a carrier when the record was created by mistake or you are certain you do not need to keep any history for that carrier.

Important: The Delete option may only appear for users who have permission to delete carriers. Load Manager will not delete a carrier if the carrier is active in other records, such as current, past, or future loads.

How to Delete a Carrier

1. Open the Carrier tab in Load Manager.
2. Select the carrier you want to delete.
3. Choose Delete.
4. Confirm the deletion.

If Load Manager Does Not Let You Delete the Carrier

If the carrier is connected to other records, Load Manager may show a message that deletion is not allowed because the data is active in other records.

When that happens, make the carrier inactive instead. Removing a carrier from every past, current, and future load is usually not recommended because it can affect load history and reporting.

Related Articles

• Add Carriers to Your Network
• Assign a Carrier or Driver on a Load
• How to Enter Carriers and Drivers