Add a Pickup or Delivery Stop to an Existing Load

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or tracking a load in Load Manager.
• Use a different article when: you need the company-specific dispatch document instead; brokers should use Rate Confirmation Layout and Features, dispatch services should use Dispatch Report Overview for Dispatch Services, and trucking companies should use Dispatch Report Overview for Carriers and Trucking Companies. For full setup order, start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use this article when a load already exists and you need to add another pickup, delivery, or stop-level carrier/driver assignment before the load is finalized.

When to Use This Workflow

Add a stop to an existing load when the shipment changes after the load has already been created. Common examples include an added pickup, an added delivery, a transfer point, a warehouse stop, or a stop that is handled by a different carrier or driver.

If you are planning a new load with several stops from the beginning, use the multi-stop load workflow instead. This article is focused on editing a load that is already on the load screen.

Before You Start

Before adding the stop, confirm the stop sequence and the details that need to appear on customer-facing and carrier/driver-facing documents.

• Stop order: Stops should be in the order the shipment will move.
• Pickup or delivery: Decide whether the added stop is a pickup, a delivery, or a stop that needs both sections filled out.
• Assignment: Decide whether the same carrier or driver is handling the new stop.
• Mileage: Be ready to review Stop Miles after the stop is added.

Add the Stop

1. Open the load you want to update from My Loads, All Loads, or the load screen where you normally work.
2. Scroll to the stop section near the bottom of the load.
3. Click Add Stop. Load Manager adds another numbered stop to the load.
4. In the new stop, enter the Pickup Name, Delivery Name, or both, depending on what this stop represents.
5. Enter the address, city, state, zip, contact details, stop date, appointment time, pickup number, delivery number, and instructions that apply to the added stop.
6. If the added stop does not need both pickup and delivery details, use the plus/minus icon beside the section to collapse the section that does not apply.
7. Review the stop-level Carrier or Driver section.
8. Review Stop Miles. If the mileage does not update after the address is entered, click the Refresh Miles button beside the Stop Miles field.
9. Click Save.

Use the Right Assignment Section

The assignment section shown on the stop depends on your Load Manager account type.

• Freight Brokers: Use the stop-level Carrier section only when a different carrier, driver contact, equipment, reference number, or stop-specific detail applies to that stop.
• Dispatch Services: Use the stop-level Carrier section only when a different carrier, carrier driver contact, equipment, reference number, or stop-specific detail applies to that stop.
• Carriers and Trucking Companies: Use the stop-level Driver section only when a different driver, equipment, reference number, or stop-specific driver detail applies to that stop.

If the same carrier or driver is handling the whole load, you usually do not need to re-enter the assignment on every added stop. Fill the stop-level assignment section only when that stop needs different information.

Review Stop Miles

Load Manager can calculate Stop Miles from the pickup and delivery addresses. After adding or changing a stop, review the Stop Miles field before saving and before sending documents.

If you manually type over Stop Miles, Load Manager may stop automatically changing that stop's mileage when the address changes. Use Refresh Miles after address changes when you want Load Manager to recalculate the mileage.

Review Stop Order Before Sending Documents

Stop order matters. The order shown on the load screen can affect the documents generated from the load, including the BOL, invoice or quote details, and the carrier or driver report.

• Freight Brokers: Review the stop order before sending the Rate Confirmation.
• Dispatch Services: Review the stop order before sending the Dispatch Report.
• Carriers and Trucking Companies: Review the stop order before sending the Dispatch Report to the driver.

On saved multi-stop loads, Load Manager may show stop-order controls so you can move stops up or down. Save the load again after making order changes.

If You Need to Add More Stops

Repeat the same process for each additional pickup or delivery stop. Add one stop, complete the details, review the assignment and miles, and save. This keeps the load easier to review and reduces the chance of sending documents with missing stop details.

Troubleshooting

• The Add Stop button is not available: Save the load first, then reopen it and confirm your user login has permission to edit loads.
• The wrong section is showing: Use the plus/minus icon beside Pickup, Delivery, Carrier, or Driver sections to expand or collapse the details you need.
• Miles did not calculate: Confirm the pickup and delivery address, city, state, and zip are entered clearly, then click Refresh Miles.
• The wrong carrier or driver appears on the added stop: Only enter stop-level carrier or driver details when the new stop is handled differently from the rest of the load.
• Documents show stops in the wrong order: Return to the load, adjust the stop order if controls are available, save, and regenerate the document.

Related Articles

• Create a Multi-Stop Load
• Fix Load Miles That Are Not Calculating Automatically
• Load Screen Overview
• Dispatch Report Overview for Dispatch Services
• Rate Confirmation Layout and Features