Add a Pickup or Delivery Stop to an Existing Load

Use this article when a load already exists and you need to add another pickup, delivery, or stop-level carrier/driver assignment, such as an added pickup, a transfer point, a warehouse stop, or a stop handled by a different carrier or driver. For a new load with several stops from the start, use the multi-stop load workflow instead.

Add the Stop

1. Open the load from My Loads, All Loads, or the load screen where you normally work.
2. Scroll to the stop section near the bottom and click Add Stop. Load Manager adds another numbered stop.
3. In the new stop, enter the Pickup Name, Delivery Name, or both, depending on what the stop is. Stops should be in the order the shipment will move.
4. Enter the address, city, state, zip, contact details, stop date, appointment time, pickup number, delivery number, and instructions that apply.
5. If the stop does not need both pickup and delivery details, use the plus/minus icon beside the section to collapse the one that does not apply.
6. Review the stop-level Carrier or Driver section (see below).
7. Review Stop Miles. If the mileage does not update after you enter the address, click Refresh Miles beside the field.
8. Click Save.

Stop-Level Carrier or Driver

Fill in the stop-level section only when that stop needs different information from the rest of the load, such as a different carrier, driver, equipment, or reference number. If the same carrier or driver handles the whole load, you do not need to re-enter it.

• Freight Brokers and Dispatch Services: use the stop-level Carrier section (including a different carrier driver contact).
• Carriers and Trucking Companies: use the stop-level Driver section.

Review Stop Miles

After adding or changing a stop, check Stop Miles before saving and before sending documents. If you type over Stop Miles manually, Load Manager may stop updating that stop's mileage when the address changes. Use Refresh Miles after address changes to recalculate.

Review Stop Order Before Sending Documents

Stop order affects the documents generated from the load, including the BOL, invoice or quote details, and the carrier or driver report. Review the order before sending the Rate Confirmation (Freight Brokers) or the Dispatch Report (Dispatch Services, Carriers and Trucking Companies). On saved multi-stop loads, you may see controls to move stops up or down. Save the load again after changing the order.

To add more stops, repeat the steps for each one and save.

Troubleshooting

• The Add Stop button is not available: Save the load first, reopen it, and confirm your login has permission to edit loads.
• The wrong section is showing: Use the plus/minus icon beside the Pickup, Delivery, Carrier, or Driver sections to expand or collapse them.
• Miles did not calculate: Confirm the address, city, state, and zip are entered clearly, then click Refresh Miles.
• Documents show stops in the wrong order: Adjust the stop order if controls are available, save, and regenerate the document.

Related Articles

• Create a Multi-Stop Load
• Fix Load Miles That Are Not Calculating Automatically