Deactivate or Delete a User Login

Deactivate or Delete a User Login

Deactivate or Delete a User Login

Before You Use This Article

  • Access needed: Load Manager login information for your company, such as company code, username, and password.
  • Use this article when: you need to sign in, find the correct company code, or help someone get into Load Manager.
  • Use a different article when: you are already signed in and need to set up users, company details, dispatch workflows, or accounting; use the article for that exact setup task or start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use this article when a user should no longer have access to Load Manager TMS. In most cases, you should make the user Inactive instead of deleting the user.

Before you start: Load Manager login information for your company, such as company code, username, and password.

Why Deactivation Is Usually Recommended

A user login may be connected to loads, customer records, dispatch history, or other activity. When a user is connected to existing records, Load Manager keeps that user profile for historical accuracy. Setting the user to Inactive removes their access and hides them from normal user lists without breaking older records.

What Happens When a User Is Inactive

  • The user can no longer log in.
  • The user no longer appears in normal active-user selection lists.
  • Historical records that reference the user remain intact.
  • The profile can be reactivated later if needed.

Make a User Inactive

  1. Click Users.
  2. Click the user's name to open the user profile.
  3. Find the Active field.
  4. Change Active to False.
  5. Click Save & Exit.

Active field on the user profile

When a User Can Be Deleted

A user can only be deleted when Load Manager does not find existing load or customer profile activity tied to that user. If the user already exists on loads or customer profiles, the system will not allow deletion and will direct you to make the user inactive instead.

If a Delete option is available and you are sure the user has no needed activity, only an administrator or user with the proper permission should delete the record.

If You Do Not See the Delete Option

  • The user may be tied to records: Set the user to inactive instead.
  • You may not have permission: Ask an administrator to update the user profile.
  • The profile may be locked for editing: Wait for the other user to finish editing, or ask an administrator to unlock the profile if appropriate.

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