Dispatch a Load Using the Mobile App

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or tracking a load in Load Manager.
• Use a different article when: you need the company-specific dispatch document instead; brokers should use Rate Confirmation Layout and Features, dispatch services should use Dispatch Report Overview for Dispatch Services, and trucking companies should use Dispatch Report Overview for Carriers and Trucking Companies. For full setup order, start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use the Mobile App dispatch option when you want to send load details to a driver who will use the Locate My Freight mobile app. This is different from the Driver Web App, which opens from a browser link and does not require an app download.

Before You Start

• The load must be saved in Load Manager.
• The load should have pickup and delivery locations, dates, and contact details entered.
• The carrier or driver assignment must be filled in according to your TMS type.
• The driver cell phone number must be entered if you are sending the dispatch by text.
• Your company must have Mobile Dispatch enabled in Settings > Configuration Options.
• Texting must be enabled if you plan to text the dispatch message to the driver.

Role Notes

The Mobile App workflow is the same general process for each TMS type, but the driver information may come from a different place on the load.

Send the Mobile App Dispatch

1. Open the load from My Loads, All Loads, or the Dispatch Board.
2. Review the pickup and delivery information.
3. Confirm the carrier, driver, or driver contact information is correct.
4. Confirm the driver cell phone number is correct.
5. Click Mobile Dispatch or Mobile Rate Con.
6. If Load Manager asks for the mobile type, choose Mobile App.
7. Review the recipient phone number. You may be able to choose the main number, Driver 1, Driver 2, or Driver 3 depending on the load details.
8. Review the text message. Keep it under the character limit shown on the screen.
9. Click Send.

What the Driver Receives

When the Mobile App dispatch is sent by text, the driver receives a message that the load was dispatched from your company. The message includes links to download Locate My Freight from the Apple App Store or Google Play when the driver needs the app.

• Locate My Freight on the Apple App Store
• Locate My Freight on Google Play

After the dispatch is sent, Load Manager records the mobile dispatch activity on the load. Depending on your company settings, Load Manager may also ask whether the load should be moved to Dispatched status.

Review Mobile Dispatch Settings

1. Go to Settings > Configuration Options.
2. Scroll to Mobile Dispatch Settings.
3. Under Mobile App Type, confirm Mobile App is available for your workflow.
4. Review the default text and email message fields for E-Dispatch or Mobile Dispatch.
5. Review whether load status and carrier or driver notes should show on the mobile app.
6. Click Save after making changes.

Rate Con and E-Dispatch Prompt Options

The Rate Con / E-Dispatch Prompt Options setting controls whether Load Manager updates the load to Dispatched after a Rate Confirmation, E-Dispatch, Mobile Dispatch, or Mobile Rate Con is sent.

To review this setting, go to Settings > Configuration Options and find Rate Con / E-Dispatch Prompt Options.

The available choices are:

• Update Load Status to Dispatched after Rate Con: Load Manager changes the load to Dispatched after the send is completed.
• Prompt user to Update Load status to Dispatched: Load Manager asks whether to change the load to Dispatched when sending.
• Do not prompt user to Update Load status: Load Manager sends the document or mobile dispatch message without asking to change the load status.

If the load is already in Dispatched status, Load Manager should not show the prompt.

Troubleshooting

• If the Mobile App option is unavailable, review Settings > Configuration Options > Mobile Dispatch Settings. If the option is still unavailable, contact Load Manager Support.
• If the driver does not receive the text, confirm texting is enabled and the phone number has 10 digits.
• If the text fails, shorten the message and try again. The text message screen shows the character limit.
• If the driver opens the app but GPS does not update, confirm the driver allowed location permissions on the phone.
• If geofencing does not apply to a stop, review the stop address, city, state, and ZIP/postal code.
• If email sending fails for a mobile dispatch email, review the sending user's email setup.

Related Articles

• Driver Web App with Mobile Dispatch
• Turn On Location Permissions for Driver GPS Tracking
• Why is my Driver's GPS Location not Tracking?
• Set Up Trucker Tools Tracking in Load Manager
• Set Up MacroPoint in Load Manager