Dispatch a Load Using the Mobile App

Dispatch a Load Using the Mobile App

Dispatch a Load Using the Mobile App

Use the Mobile App dispatch option to send load details to a driver who uses the Locate My Freight mobile app. This is different from the Driver Web App, which opens from a browser link and needs no app download.

Before you send: - The load must be saved, with pickup and delivery locations, dates, and contact details entered. - The carrier or driver assignment must be filled in for your TMS type: Freight Brokers select the carrier (confirm the driver phone number if the driver is a carrier contact); Dispatch Services select the carrier and confirm the driver or contact details used for dispatch; Carrier or Trucking Companies select the driver from the Driver area of the load. - Enter the driver cell phone number if you are sending by text. Texting must be enabled. - Mobile Dispatch must be enabled in Settings > Configuration Options.

Send the Mobile App Dispatch

  1. Open the load from My Loads, All Loads, or the Dispatch Board and review the pickup and delivery information.
  2. Confirm the carrier, driver, or driver contact and the driver cell phone number are correct.
  3. Click Mobile Dispatch or Mobile Rate Con.
  4. If Load Manager asks for the mobile type, choose Mobile App.
  5. Review the recipient phone number. Depending on the load, you may choose the main number, Driver 1, Driver 2, or Driver 3.
  6. Review the text message and keep it under the character limit shown on the screen.
  7. Click Send.

0Demo saved load screen showing Mobile Rate Con and GPS controls with load details masked

By text, the driver receives a message that the load was dispatched from your company, with links to download Locate My Freight when needed: Apple App Store or Google Play. Load Manager records the mobile dispatch activity on the load and, depending on your settings, may ask whether to move the load to Dispatched status.

Review Mobile Dispatch Settings

  1. Go to Settings > Configuration Options and scroll to Mobile Dispatch Settings.
  2. Under Mobile App Type, confirm Mobile App is available for your workflow.
  3. Review the default text and email message fields, and whether load status and carrier or driver notes should show on the mobile app.
  4. Click Save.

Mobile Dispatch Settings in Load Manager

Rate Con / E-Dispatch Prompt Options (same page) controls whether Load Manager updates the load to Dispatched after a Rate Confirmation, E-Dispatch, Mobile Dispatch, or Mobile Rate Con is sent:

  • Update Load Status to Dispatched after Rate Con: Changes the load to Dispatched after the send.
  • Prompt user to Update Load status to Dispatched: Asks whether to change the status when sending.
  • Do not prompt user to Update Load status: Sends without asking.

If the load is already Dispatched, no prompt appears.

Troubleshooting

  • The Mobile App option is unavailable: Review Settings > Configuration Options > Mobile Dispatch Settings. If it is still unavailable, contact Load Manager Support.
  • The driver does not receive the text: Confirm texting is enabled and the phone number has 10 digits.
  • The text fails: Shorten the message and try again.
  • GPS does not update: Confirm the driver allowed location permissions on the phone.
  • Geofencing does not apply to a stop: Review the stop address, city, state, and ZIP/postal code.
  • A mobile dispatch email fails: Review the sending user's email setup.

Related Articles