Use My Carrier Packets with Load Manager

Use My Carrier Packets with Load Manager

Use this article when your company has the optional My Carrier Packets integration and wants to start or review a carrier's My Carrier Packets onboarding from a Load Manager carrier profile. My Carrier Packets is separate from Load Manager's built-in Onboard Carrier workflow. If your company uses the built-in packet instead, use the Onboard Carrier articles below.

Requirements: an active My Carrier Packets account with the integration activated in Load Manager setup; the carrier saved in the Carriers tab; and a DOT # on the carrier profile, which the workflow uses to open or send the carrier packet.

Connect My Carrier Packets

0Demo user setup list with user details redacted

  1. Go to Settings and open Configuration Options.
  2. Find the My Carrier Packets section and select Activate My Carrier Packets.
  3. Enter the MCP Username and MCP Password.
  4. Select Save.

Send a Carrier to My Carrier Packets

0Demo carrier profile with carrier information redacted

  1. Go to the Carriers tab and add a new carrier or open an existing carrier profile.
  2. Confirm the carrier has a DOT #, and select Save if you just added or changed the carrier.
  3. Select Onboard Carrier.
  4. Follow the My Carrier Packets page that opens in the new browser tab.

To review the packet later, select View Carrier Packet next to the My Carrier Packets logo on the carrier profile.

If your account has Load Manager's built-in Onboard Carrier workflow active, that button may appear on the carrier profile instead. In that case use the built-in workflow for that carrier. If you are not sure which workflow your company uses, check with an administrator before sending the carrier a packet.

Troubleshooting

  • You do not see My Carrier Packets in setup: Contact Load Manager Support to confirm the integration is available on your account.
  • The Onboard Carrier button does not appear for MCP: Confirm My Carrier Packets is activated and the carrier profile has a DOT number.
  • The carrier opens in the built-in onboarding workflow: Your company may have Load Manager Onboard Carrier active. Use the built-in onboarding article instead.
  • The packet does not open, or the wrong carrier opens: Check the DOT number on the Load Manager carrier profile and correct it if needed.

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