Set a Dispatch Fee Percentage for a Carrier
Use the Dispatch Fee field on a carrier profile when your company pays or reports a dispatch fee for that carrier. When Dispatch mode is enabled, Load Manager can use the carrier's dispatch fee settings when generating the dispatch report for assigned loads.
Before You Start
- The Dispatch Fee fields appear only when your company is using the dispatch workflow.
- The fee is saved on the carrier profile, not on an individual load.
- Changing the fee affects that carrier going forward. Review current loads separately if an older load needs a different amount.
Open the Carrier Profile
Screen cue: open the carrier profile to review dispatch service and fee-related fields.
- Go to Carriers.
- Search for and open the carrier.
- Go to the carrier information section.
Enter the Dispatch Fee
- Find the Dispatch Fee field.
- Enter the percentage in the percent field.
- If your workflow uses a flat dispatch fee amount, enter the amount in the adjacent amount field.
- Click Save or Save & Exit.
How It Affects Reports
Screen cue: dispatch fee setup affects dispatch-service reports and settlement review.
When the carrier is assigned to a load, Load Manager uses the carrier's dispatch settings when building the carrier-facing paperwork. If Dispatch mode is active and the carrier has a dispatch fee, the carrier document can be generated as a Dispatch Report instead of a standard Load Confirmation & Rate Agreement.
The carrier profile also controls whether terms and amounts are shown on the Dispatch Report, Rate Confirmation, and Web or Mobile App when those options apply.
Tips
- Enter the percentage as a number, such as 5.00%.
- Use the amount field only when your workflow needs a flat dispatch fee amount in addition to, or instead of, the percentage.
- Generate a sample dispatch report after saving to confirm the document shows the expected title and amounts.
- If you do not see the Dispatch Fee field, confirm that your company is set up for the dispatch workflow.