Driver Web App with Mobile Dispatch

Driver Web App with Mobile Dispatch

The Driver Web App allows you to send dispatch information directly to a driver's phone through a browser-based link. No app download is required. The driver opens the link on their phone, confirms their name, and can update load status, send their GPS location, and upload proof of delivery documents — all in real time.

Note: Load Manager also supports native GPS tracking through the Locate My Freight app. For details on that option, see Locate My Freight: GPS Tracking Setup & Configuration.

Initial Setup

  1. Go to Settings >> Configuration Options.
  2. Set your Mobile Dispatch option to include Web App.
  3. Click Save.

Send Mobile Dispatch to a Driver

  1. Open the load on the Load Screen.
  2. In the Critical Notes to Driver field near the top of the Load Screen, enter any important instructions for the driver (up to 40 characters). This message will appear prominently on the driver's Web App screen.
  3. Click the Mobile Dispatch button to open the send screen.
  4. Make sure Web App is selected.
  5. Send using the Email tab or the Text tab.
    Note: The texting feature requires a separate subscription. Contact Load Manager Support for details.

Driver Experience

When the driver receives the email or text, they tap the link to open the Web App. Before using it, they will enter their name and tap the agreement button.

From the Web App, the driver can:

  • Send GPS Location: Tap Send GPS Location to share their current location with the dispatcher.
  • Attach Documents: Use the Attach Photo/Doc option to upload proof of delivery photos or other documents directly to the load.
  • Update Load Status: Use the Status dropdown to update the load status. The update will reflect immediately on your Load Screen.
  • Record Arrivals and Departures: Tap Arrived or Departed to log timestamps for each stop.

Optional: Require a Driver Password

To require drivers to enter a password before accessing the Web App, go to Settings >> Configuration Options and enable the driver password setting.

Optional: Customize the Web App

Additional Web App display and behavior options are available in Settings >> Configuration Options under the Mobile Dispatch section.

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