Use uShip LTL Quotes in Load Manager

Use uShip LTL Quotes in Load Manager

Use uShip LTL Quotes in Load Manager

Before You Use This Article

  • Access needed: uShip enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account.
  • Use this article when: your Load Manager account has uShip enabled and you are setting up or troubleshooting that connection. Company paths that commonly use this article: Freight Brokers or Dispatch Services.
  • Use a different article when: you do not use this integration or feature; return to the company path that matches your current workflow: Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use uShip LTL quotes when you want to request less-than-truckload carrier rates from Load Manager. You can request rates from Quick Quotes before building a full load, or from the LTL Quotes area on a saved load.

Before you start: UShip must be enabled for your account. Applies to Freight Broker and Dispatch Service accounts.

This article applies to accounts that use the Load Manager carrier workflow. If your company uses the Carrier/Trucking company TMS and does not have a Carrier section on the load, your screen may not match this workflow.

Before You Start

Before requesting uShip rates in Load Manager, confirm the following:

  • Your company has an active uShip account.
  • Your uShip profile and payment method are complete in the uShip portal.
  • uShip is enabled for your company in Load Manager.
  • Your Load Manager account has the required uShip integration setup saved.
  • Your user has permission to create, edit, and book loads.

Load Manager support can help with the Load Manager side of the integration. uShip account profile, billing, and payment-method setup must be completed with uShip.

Choose the Right Quote Option

Load Manager supports two common uShip quote workflows:

  • Quick Quotes: Use this when you want a fast LTL rate before creating a full load. Quick Quotes can use pickup and delivery ZIP codes, pickup date, LTL options, and commodity details to request rates.
  • LTL Quotes on a saved load: Use this when you are already building a load and want to request uShip rates from the load screen. This option uses the saved pickup, delivery, LTL option, and commodity information from the load.

Use Quick Quotes

Use Quick Quotes when you need a quick LTL estimate without entering a complete load first.

  1. Open Quick Quotes from Load Manager.
  2. Enter the Pickup Zip.
  3. Enter the Delivery Zip.
  4. Enter the Pickup Date.
  5. Select Less than truck load.
  6. Enter the commodity details in the Commodities and Accessorials Table.
  7. Select any needed LTL Pickup Options or LTL Delivery Options.
  8. Click Get Rates.
  9. Review the returned uShip rate options.

If a returned rate is the one you want to use, choose the available build-load option to continue creating the load from the quote information.

Save Default LTL Options

In Quick Quotes, you can select common LTL pickup or delivery options and click Set As Default. This saves those option selections so they can be used automatically the next time you request a quick LTL quote.

Use this only for options your team commonly needs, such as liftgate service, inside pickup, appointment required, limited access, or call before arrival. You can change the selections later if your normal LTL quoting needs change.

Prepare a Saved Load for uShip LTL Quotes

When requesting uShip rates from a saved load, Load Manager sends the saved load details to uShip. Complete and save the load before requesting rates.

At minimum, review these areas:

  • Pickup: Name, address, city, state, ZIP code, pickup date, and pickup time when available.
  • Delivery: Name, address, city, state, and ZIP code.
  • Pickup and delivery location type: The saved location should have the correct LTL type when the pickup or delivery location is tied to a customer location record.
  • Commodity rows: Type, description, quantity, weight, class when needed, dimensions when needed, and handling unit or unit type.
  • LTL options: Pickup and delivery accessorial options, such as liftgate, inside pickup, appointment required, limited access, call before arrival, or sort and segregate.

If information is missing, uShip may return no carriers or may return an error explaining what needs to be corrected.

Request uShip Rates from a Saved Load

  1. Open the saved load.
  2. Confirm Less than truck load is selected if the load is an LTL shipment.
  3. Go to the Carrier section of the load.
  4. Open or review the LTL Quotes area.
  5. Select any needed LTL Pickup Options or LTL Delivery Options.
  6. Click Get Rates.
  7. Review the uShip rates returned by Load Manager.

The rate results can include the carrier name, carrier branding, on-time percentage, damage ratio, response time, and total price when uShip returns that information.

Book a uShip Rate

When you choose a uShip rate from a saved load, use the Book option for the selected rate.

After a uShip rate is booked, Load Manager can apply the selected carrier and carrier amount to the load. If the load has not already reached a booked status, the load may move to Booked. Review the load after booking to confirm the carrier, carrier rate, load status, and any dispatch details are correct for your workflow.

Update LTL Type for a Pickup or Delivery Location

If a pickup or delivery location needs an LTL type, update the saved location record.

  1. Save the load.
  2. Click the pickup or delivery location name on the load, or open the location from the customer record.
  3. Find the LTL Type field.
  4. Select the correct location type.
  5. Save the location.
  6. Return to the load and request rates again.

Update the Handling Unit for a Commodity

uShip LTL quotes rely on commodity details. If a commodity type does not have the correct handling unit or unit type, update the commodity setup.

  1. Open the Commodities and Accessorials table on the load.
  2. Click the commodity type link, or open the type from All Loads >> Commodity Type.
  3. Review the Handling Unit or unit type used for LTL quotes.
  4. Select the correct value.
  5. Save the commodity type.
  6. Return to the load, save the load, and request rates again.

Troubleshooting

  • No carriers are returned: Review the pickup and delivery ZIP codes, pickup date, LTL options, commodity weight, dimensions, class, and handling unit. Then try Get Rates again.
  • uShip returns a missing-data error: Read the error message and update the matching load, location, or commodity field.
  • The LTL options do not show: Confirm Less than truck load is selected and that uShip is enabled for your company.
  • The rate looks wrong: Check whether liftgate, inside pickup, appointment, limited access, or other accessorial options were selected correctly.
  • The Book option does not complete: Confirm your uShip profile and payment method are complete in uShip, then try again. If it still fails, contact Load Manager support with the load number and a screenshot of the error.

What to Send Support

If you need help with a uShip quote error, send Load Manager support:

  • The load number, if you used a saved load.
  • Whether you used Quick Quotes or LTL Quotes from the load screen.
  • A screenshot of the error message.
  • Confirmation that the uShip profile and payment method are complete in uShip.
  • The pickup and delivery ZIP codes, pickup date, selected LTL options, commodity type, handling unit, quantity, weight, class, and dimensions used for the quote.

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