Track Loads with MacroPoint in Load Manager

Before You Use This Article

• Access needed: MacroPoint enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account.
• Use this article when: your Load Manager account has MacroPoint enabled and you are setting up or troubleshooting that connection. Company paths that commonly use this article: Freight Brokers or Dispatch Services.
• Use a different article when: you do not use this integration or feature; return to the company path that matches your current workflow: Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

MacroPoint lets you request GPS tracking from a carrier or driver's mobile phone without requiring the driver to install the Locate My Freight app. Use it when your company has MacroPoint enabled and you need location updates for a load handled by a one-time or outside carrier.

Before you start: MacroPoint must be enabled for your account. Applies to Freight Broker and Dispatch Service accounts.

Before You Begin

• MacroPoint must be enabled for your Load Manager account.
• Your MacroPoint ID and API credentials must be saved in Load Manager setup.
• The load must have a carrier or driver assigned.
• The carrier or driver must have a valid mobile phone number.
• The driver must accept the MacroPoint consent text before tracking begins.

Set Up MacroPoint

MacroPoint setup is normally completed when the integration is activated for your company.

1. Go to Settings > Configuration Options.
2. Find the Mobile Dispatch or tracking settings.
3. Confirm the MacroPoint ID, API login, and API password are entered.
4. Confirm the mobile dispatch option your company uses, such as Web App with MacroPoint or MacroPoint.
5. Click Save.

If you do not see the MacroPoint settings, contact Load Manager Support to confirm that the integration is enabled for your account.

Send a MacroPoint Tracking Request

1. Open the load.
2. Confirm the carrier or driver is assigned.
3. Confirm the mobile number is correct.
4. Click the dispatch or MacroPoint tracking button shown on your load screen.
5. Send the tracking request.
6. Ask the driver to accept the MacroPoint consent text.

Depending on your company setup, the normal dispatch button may send a standard web dispatch, a web dispatch with MacroPoint tracking, or a MacroPoint-only tracking request.

View MacroPoint Tracking

After the driver accepts tracking and MacroPoint returns GPS data, Load Manager can display the latest location details on the load and map views.

• Open the load to review the latest MacroPoint GPS status shown near the top of the load screen.
• Use the map button from the load screen, My Loads, or All Loads to review location on the route.
• If no GPS data is available, check the troubleshooting section below.

When No GPS Data Appears

If MacroPoint is active but no location appears, the most common causes are:

• The driver has not accepted the MacroPoint consent text.
• The driver entered the wrong phone number or the load has the wrong mobile number.
• The driver's phone does not have location permissions enabled.
• The phone is turned off, out of service, or in an area with poor cellular coverage.
• The MacroPoint setup or credentials need to be reviewed by Load Manager Support.

MacroPoint vs. Locate My Freight

Best Practices

• Confirm the mobile number before sending the tracking request.
• Tell the driver to accept the MacroPoint consent text before pickup.
• Use Locate My Freight for regular drivers who need full status updates and document upload tools.
• Review tracking volume if MacroPoint charges are usage-based for your account.
• Contact Load Manager Support if the button behavior does not match the workflow your company expects.

Related Articles

• Locate My Freight: GPS Tracking Setup and Configuration
• Driver Web App with Mobile Dispatch
• Why is my driver GPS location not tracking?
• Load Screen Overview