Why Is My Driver's GPS Location Not Tracking?

Use this article when a dispatched driver's GPS location is not updating in Load Manager. GPS tracking depends on the dispatch method, the driver's phone settings, the load status, and the latest GPS update Load Manager received.

The steps are the same for all TMS types. Where the driver is listed differs. In Freight Broker and Dispatch Service TMS, the driver may be a carrier contact on the assigned carrier. In Carrier or Trucking TMS, the driver is usually selected from the Driver tab.

First, confirm the load was dispatched through your tracking method, such as the Mobile App, Driver Web App, Web App with MacroPoint, MacroPoint, Trucker Tools, or another enabled integration.

Check the GPS Tracking Status

1. Go to All Loads >> GPS Tracking.
2. Open the Load List tab.
3. Find the load and review the Tracking, Location, and Last Update columns.
4. Click Map to open the map view.

• Tracking: A recent GPS update was received.
• Tracking Paused: The load is eligible, but no recent GPS update was received.
• Waiting on Driver App Install: Waiting for the driver to install or activate the mobile app workflow.
• Invalid Load Status: The load is not in a status that is active for mobile tracking.
• Tracking Completed: Tracking has ended.
• Delivered Early or Interrupted: Tracking ended earlier than expected or stopped before the expected delivery window.

Common Reasons GPS Is Not Updating

The driver has not installed or opened the mobile app. For Mobile App dispatches, the driver needs the app installed and location services allowed.

1. Ask the driver to confirm Locate My Freight is installed.
2. Ask them to open the app and confirm the dispatched load is available.
3. If needed, resend the Mobile Dispatch message from the load.

Location services are off.

1. Ask the driver to open the phone's location settings.
2. Confirm location services are on.
3. On iPhone, confirm Precise Location is allowed when available. On Android, confirm location accuracy is enabled when available.

The app or browser lacks location permission.

• Mobile App: Confirm the phone allows location access for Locate My Freight.
• Driver Web App: Confirm the phone browser allows location access for the Driver Web App page.
• MacroPoint or Trucker Tools: Confirm the driver's phone number is correct and the driver completed the provider's tracking request or consent.

The tracking request went to the wrong phone number. GPS tracking usually depends on the driver's cell number.

1. Open the load.
2. Review the driver or carrier contact selected for the dispatch.
3. Confirm the cell phone number is correct.
4. Resend the dispatch or tracking request.

The phone has no stable data connection.

1. Ask the driver to open a web page or send a message.
2. If service is weak, try again with a better signal.
3. Refresh the GPS Tracking screen.

The load status is not active for tracking. The screen may show Invalid Load Status.

1. Open the load and check its status.
2. Go to Settings >> Load Status.
3. Confirm the status is allowed for your mobile workflow.
4. Save, then recheck the load.

Tracking reached a stop status. Configuration Options can include a status that stops mobile GPS tracking.

1. Go to Settings >> Configuration Options.
2. Review the mobile tracking stop status setting.
3. Confirm the load has not reached a status that ends tracking.

No new GPS point yet. Load Manager uses the GPS update interval configured for your system.

1. Check the Last Update time on the Load List.
2. Ask the driver to send or resume location from the app or web app.
3. Wait for the next interval, then refresh.

Check the Load Screen

1. Open the load.
2. Look near the top for the driver location area.
3. If Load Manager has a GPS point, review the last location, time received, and estimated delivery information.
4. If it shows No GPS Data Found, check the dispatch method, driver phone number, phone permissions, and load status.

What to Send Support

If GPS still does not update, contact Load Manager Support with:

• The load number.
• The driver or carrier name.
• The dispatch method: Mobile App, Driver Web App, MacroPoint, or another option.
• The tracking status shown in All Loads >> GPS Tracking.
• The driver's phone type, if known.
• Any error message the driver sees.

Related Articles

• How to Dispatch a Load Using the Mobile App
• Driver Web App with Mobile Dispatch
• Settings >> Load Status