Driver Web App with Mobile Dispatch

Before You Use This Article

• Access needed: Carrier/trucking setup in Load Manager, including driver, equipment, driver settlement, or driver/mobile dispatch access.
• Best starting path: Start from Carriers, Owner-Operators, and Trucking Companies.
• If this is not your setup: If you broker freight to outside carriers, use Freight Brokers. If you dispatch for carrier customers, use Dispatch Services.

The Driver Web App lets you send dispatch details to a driver through a phone browser link. The driver does not need to download an app. After opening the link, the driver can review the load, share GPS location, upload documents, update status, and record stop activity from the mobile web page.

Use this option when you want a simple driver-facing dispatch workflow that works from a phone browser such as Chrome, Safari, or Edge.

When to Use the Driver Web App

• Use it when a driver needs load details but does not use the Locate My Freight mobile app.
• Use it when you want a browser-based link sent by email or text message.
• Use it when drivers need to upload PODs, photos, or other load documents from their phone.
• Use it when you want drivers to send GPS location updates or select allowed load statuses from the mobile screen.

Before You Begin

• The load should already be created and saved.
• The carrier or driver information should be entered on the load.
• The driver email address or cell phone number should be available if you plan to send the link by email or text.
• Your Mobile Dispatch settings must include the Web App option.
• If you send the link by text, texting must be enabled for your Load Manager account.

Role Notes by TMS Type

The Driver Web App is used by all Load Manager setups, but the place where you select the driver or carrier depends on your account type.

Turn On the Web App Option

1. Go to Settings >> Configuration Options.
2. Find the Mobile Dispatch or Mobile App Type setting.
3. Select an option that includes Web App.
4. Click Save.

Send the Web App Link from a Load

1. Open the load from My Loads, All Loads, or the Dispatch Board.
2. Review the pickup, delivery, carrier, and driver details on the load.
3. If needed, enter a short message in Critical Notes to Driver. Keep this note brief so it fits cleanly on the mobile dispatch message.
4. Click Mobile Dispatch.
5. Select Web App as the mobile dispatch option.
6. Use the Email tab or the Text tab to send the link to the driver.

What the Driver Sees

When the driver receives the email or text, they open the link from their phone. The driver may be asked to enter their name and agree before viewing the dispatch details.

From the Driver Web App, the driver can:

• Review load details: View the pickup, delivery, and dispatch information included in the mobile dispatch.
• Send GPS location: Share the driver's current location with Load Manager.
• Upload documents: Attach POD photos or other load documents to the load.
• Update load status: Choose an allowed status from the mobile status list.
• Record stop activity: Use arrival and departure options when available for the stop.

Upload Documents from the Driver Web App

The driver can attach photos or documents from the mobile page. This is commonly used for PODs, lumper receipts, scale tickets, and other load paperwork.

1. The driver opens the Web App link from their phone.
2. The driver selects the document upload option.
3. The driver chooses a photo or file from their phone.
4. The driver completes the upload so the document is saved to the load.

Choose Which Statuses Drivers Can Select

You can control which load statuses appear in the Driver Web App status dropdown.

1. Go to Settings >> Load Status.
2. Open the status you want drivers to use.
3. Turn on the option that allows the status on the mobile web app.
4. Repeat for each status drivers should be able to select.
5. Click Save.

Statuses that are not enabled for the mobile web app should not appear as driver-selectable status options.

Review GPS Updates in Load Manager

When the driver sends GPS location from the Driver Web App, Load Manager can store that location on the load. You can review GPS activity from the load's map or tracking options, depending on your system setup.

1. Open the load from My Loads or All Loads.
2. Open the load's map or GPS tracking option.
3. Review the available GPS points and timestamps.

Optional Settings

Require a Driver Password

You can require a password before a driver can open the Driver Web App details.

• Freight Broker and Dispatch Service accounts: Open the carrier profile and enter the password in Mobile App Password.
• Carrier / Trucking Company accounts: Open the driver profile and enter the password in Mobile App Password.

Customize the Email or Text Message

You can customize the default text used when sending Mobile Dispatch messages.

1. Go to Settings >> Configuration Options.
2. Find the Mobile Dispatch email or text message settings.
3. Update the default subject or message text as needed.
4. Click Save.

Use Web App with MacroPoint

If your account uses MacroPoint, your Mobile Dispatch setting may include Web App with MacroPoint. This sends the driver-facing Web App link while also supporting MacroPoint tracking behavior based on your account setup.

If you only want MacroPoint tracking and do not want the Driver Web App workflow, use the MacroPoint-only option instead.

Troubleshooting

• The driver did not receive the link: Confirm the email address or cell phone number is correct on the load, carrier contact, or driver profile.
• The Text tab is not available or the text does not send: Confirm texting is enabled for your Load Manager account.
• The driver cannot open the link: Send a fresh Mobile Dispatch link and confirm the driver is opening it from a phone browser with an active data connection.
• A status does not appear: Confirm the status is enabled for the mobile web app under Settings >> Load Status.
• GPS does not update: Confirm the driver allowed location access in the phone browser.
• A document does not upload: Confirm the driver selected the file or photo and completed the upload from the mobile page.

Related Articles

• How to Dispatch using the Mobile App
• Locate My Freight: GPS Tracking Setup & Configuration
• Why Is My Driver's GPS Location Not Tracking?
• Settings >> Load Status
• Load Screen Overview for Carriers and Trucking