Driver Web App with Mobile Dispatch

The Driver Web App sends dispatch details to a driver through a phone browser link. The driver does not need to download an app. From the link, the driver can review the load, share GPS location, upload documents, update status, and record stop activity.

Before you send a link:

• The load is saved and has carrier or driver information.
• You have the driver's email address or cell phone number.
• Your Mobile Dispatch settings include the Web App option.
• To send by text, texting must be enabled for your account.

Turn On the Web App Option

1. Go to Settings >> Configuration Options.
2. Find the Mobile Dispatch or Mobile App Type setting.
3. Select an option that includes Web App.
4. Click Save.

Send the Web App Link from a Load

1. Open the load from My Loads, All Loads, or the Dispatch Board.
2. Review the pickup, delivery, carrier, and driver details.
3. If needed, enter a short message in Critical Notes to Driver. Keep it brief so it fits the mobile dispatch message.
4. Click Mobile Dispatch.
5. Select Web App.
6. Use the Email tab or the Text tab to send the link.

What the Driver Sees

The driver opens the link on a phone. They may be asked to enter their name and agree before viewing the dispatch details.

The driver can:

• Review load details: Pickup, delivery, and dispatch information.
• Send GPS location: Share their current location with Load Manager.
• Upload documents: Attach PODs, lumper receipts, scale tickets, or other paperwork.
• Update load status: Choose an allowed status.
• Record stop activity: Use arrival and departure options when available.

To upload a document, the driver selects the upload option, chooses a photo or file, and completes the upload. It is saved to the load.

Choose Which Statuses Drivers Can Select

1. Go to Settings >> Load Status.
2. Open a status you want drivers to use.
3. Turn on the option that allows the status on the mobile web app.
4. Repeat for each status.
5. Click Save.

Statuses that are not enabled should not appear for drivers.

Review GPS Updates

Driver GPS locations are stored on the load.

1. Open the load from My Loads or All Loads.
2. Open the load's map or GPS tracking option.
3. Review the GPS points and timestamps.

Optional Settings

Require a Driver Password

• Freight Broker and Dispatch Service accounts: Open the carrier profile and enter the password in Mobile App Password.
• Carrier / Trucking Company accounts: Open the driver profile and enter the password in Mobile App Password.

Customize the Email or Text Message

1. Go to Settings >> Configuration Options.
2. Find the Mobile Dispatch email or text message settings.
3. Update the default subject or message.
4. Click Save.

Web App with MacroPoint

If your account uses MacroPoint, your Mobile Dispatch setting may include Web App with MacroPoint. It sends the Web App link and also supports MacroPoint tracking. For MacroPoint tracking only, use the MacroPoint-only option.

Troubleshooting

• The driver did not receive the link: Check the email address or cell number on the load, carrier contact, or driver profile.
• The Text tab is missing or text does not send: Confirm texting is enabled for your account.
• The driver cannot open the link: Send a new Mobile Dispatch link. Confirm the driver uses a phone browser with an active data connection.
• A status does not appear: Confirm it is enabled for the mobile web app under Settings >> Load Status.
• GPS does not update: Confirm the driver allowed location access in the phone browser.
• A document does not upload: Confirm the driver selected the file or photo and completed the upload.

Related Articles

• How to Dispatch using the Mobile App
• Why Is My Driver's GPS Location Not Tracking?