Set Up Locate My Freight GPS Tracking

Set Up Locate My Freight GPS Tracking

Set Up Locate My Freight GPS Tracking

Use Locate My Freight GPS tracking when drivers share location updates through Load Manager's mobile app or mobile dispatch workflow. Tracking depends on the dispatch method, the driver or carrier contact on the load, phone permissions, load status settings, and your company's GPS update interval.

TMS Type Driver Setup Dispatch Document
Freight Broker Drivers are usually entered as carrier contacts or load-specific driver details for the assigned carrier. Rate Confirmation, plus mobile dispatch when used.
Dispatch Service Drivers are usually entered as carrier contacts or load-specific driver details for the assigned carrier. Dispatch Report, plus mobile dispatch when used.
Carrier or Trucking Company Drivers are selected from the Driver tab and assigned to the load. Dispatch Report and mobile dispatch.

Before you test GPS tracking, confirm:

  • Your company uses the Locate My Freight mobile app, Driver Web App, or another mobile dispatch workflow.
  • The load has the correct carrier or driver assignment, and the driver cell phone number is correct.
  • The stop details are complete enough for your dispatch and geofence workflow.
  • The driver can allow location access on their phone.
  • If you use MacroPoint or another third-party provider, that integration is configured separately.

Review Mobile Dispatch Settings

0Demo Configuration Options mobile and GPS settings with sample data redacted

  1. Go to Settings >> Configuration Options.
  2. Review the mobile dispatch or e-dispatch settings.
  3. Confirm the right option is available, such as Mobile App, Driver Web App, Web App with MacroPoint, or MacroPoint.
  4. Save.

Use Mobile App when the driver uses the Locate My Freight app. Use Driver Web App when the driver opens a browser link instead.

Set the GPS Tracking Interval

The interval controls how recently Load Manager expects a GPS point before a load counts as actively tracking. A shorter interval gives more frequent updates but uses more phone battery and mobile data.

  1. Go to Settings >> Configuration Options.
  2. Find the GPS update or GPS tracking interval setting.
  3. Enter the interval.
  4. Save.
  5. Send a test mobile dispatch and confirm the location appears on the GPS Tracking screen.

Choose Which Load Statuses Can Track

If a load is not in an allowed status, the GPS Tracking screen may show Invalid Load Status.

  1. Go to Settings >> Load Status.
  2. Open a status that should be available for mobile tracking.
  3. Enable the option that lets the status appear or stay active in the mobile app or mobile web app.
  4. Repeat for each status drivers use while tracking.
  5. Save.

Common tracking statuses are dispatch, covered, loaded, or in-transit. Your company may use custom names.

Notes Shown to Drivers

If you use the Show Carrier Notes on Mobile App setting, turn it on only when the notes are appropriate for the driver. For instructions the driver must see, use the driver-facing notes or critical notes fields, not internal-only notes.

Send a Load for GPS Tracking

  1. Open the load.
  2. Confirm the carrier or driver and the driver cell phone number.
  3. Select the mobile dispatch option and choose Mobile App, Driver Web App, Web App with MacroPoint, or MacroPoint.
  4. Review the message and phone number.
  5. Send.

After a Mobile App dispatch, the driver must install or open Locate My Freight and allow location access. After a Driver Web App dispatch, the driver must open the link and allow location access in the phone browser.

Confirm GPS Tracking Is Working

0Demo GPS Tracking map view

  1. Go to All Loads >> GPS Tracking.
  2. Open the Load List tab.
  3. Find the load.
  4. Review the Tracking, Location, and Last Update columns.
  5. Click Map to open the map view.

What the Tracking Status Means

  • Tracking: A recent GPS update was received.
  • Tracking Paused: The load is eligible, but no recent GPS update was received.
  • Waiting on Driver App Install: Waiting for the driver to install or activate the mobile app workflow.
  • Invalid Load Status: The load is not in a status that is active for mobile tracking.
  • Tracking Completed: Tracking has ended.
  • Delivered Early or Interrupted: Tracking ended earlier than expected or stopped before the expected delivery window.

MacroPoint is separate. Its credentials and setup are configured separately from Locate My Freight or Driver Web App settings.

Troubleshooting

  • No GPS updates appear: Confirm the driver opened the app or link, allowed location access, and has a data connection.
  • Waiting on Driver App Install: Ask the driver to install or open Locate My Freight. Resend the Mobile App dispatch if needed.
  • Invalid Load Status: Confirm the load's status is enabled for mobile tracking in Load Status settings.
  • The wrong dispatch option appears: Review the mobile dispatch or e-dispatch settings in Configuration Options.
  • The driver cannot change status: Confirm mobile status updates are enabled for the statuses drivers use.
  • MacroPoint tracking is not working: Review MacroPoint setup and the driver's phone consent workflow.

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