Troubleshoot a "Connection Isn't Private" Warning on the Login Page
Troubleshoot a "Connection Isn't Private" Warning on the Login Page
Before You Use This Article
- Access needed: Load Manager login information for your company, such as company code, username, and password.
- Use this article when: you need to sign in, find the correct company code, or help someone get into Load Manager.
- Use a different article when: you are already signed in and need to set up users, company details, dispatch workflows, or accounting; use the article for that exact setup task or start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.
Use this article if your browser shows a message such as "Your connection isn't private", "This site can't be reached", or you cannot open the Load Manager login page.
Before you start: Load Manager login information for your company, such as company code, username, and password.
If the login page opens but your company code, username, or password is not accepted, use the login credential article linked under Related Articles.
Start with the Current Login Link
- Open this direct Load Manager login link: Load Manager Login.
- Confirm the address begins with the loadmanager.biz domain.
- If the page opens, update your browser bookmark or shortcut to this link.
Do not enter your Load Manager login information on a page or link you do not recognize.
Screen cue: use the current loadmanager.biz login page and confirm the address before entering company code, username, or password.
Try a Private Browser Window
A private or incognito window can help confirm whether the issue is caused by a saved browser session, old cookie, or cached page.
- Open a private or incognito window in your browser.
- Paste the direct Load Manager login link into the address bar.
- If the page opens, sign in and update your saved bookmark.
Try a Different Browser or Device
If the page still does not open, test whether the issue is limited to one browser or device.
- Try a different browser, such as Chrome, Edge, Firefox, or Safari.
- Try a different device, such as another computer, tablet, or phone.
- If the page opens somewhere else, clear the cache and cookies on the browser that is failing.
Clear Cache and Cookies
Old saved browser data can sometimes point your browser to an outdated page or keep a connection warning active after the issue has been resolved.
- Open your browser settings.
- Clear cached files and cookies for loadmanager.biz.
- Close the browser completely.
- Reopen the browser and use the direct login link again.
Check Date, Time, and Network
Browser privacy warnings can also appear when the computer time is wrong or a company network security tool is blocking a site.
- Confirm your computer date, time, and time zone are correct.
- If you use a VPN, disconnect and try again if your company allows it.
- If you are on office Wi-Fi, try a different trusted network or mobile hotspot.
- If the page works on another network, ask your IT team to review whether loadmanager.biz is being blocked.
If the Login Page Opens but You Still Cannot Sign In
At that point, the issue is probably not the connection warning. Review your Load Manager login details instead:
Screen cue: if the login page opens, use the company code, username, password, and captcha fields; use the related credential articles if login details are rejected.
- Company Code
- Username
- Load Manager login password
Use the related login articles below if you need to recover or reset your login information.
When to Contact Support
Contact Load Manager Support if the direct login link does not open after trying the steps above.
To help support review the issue faster, include:
- The exact URL from your browser address bar
- A screenshot of the warning or error message
- The browser and device you are using
- Whether the issue happens for one user or everyone at your company
- Whether the issue happens on one network or every network you try
Contact support at support@loadmanager.com.