Troubleshoot a "Connection Isn't Private" Warning on the Login Page

Before You Use This Article

• Access needed: Load Manager login information for your company, such as company code, username, and password.
• Best starting path: Start from Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services based on your company type.
• If this is not your setup: If this is not your company type, choose Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use this article if your browser shows a message such as "Your connection isn't private", "This site can't be reached", or you cannot open the Load Manager login page.

If the login page opens but your company code, username, or password is not accepted, use the login credential article linked under Related Articles.

Start with the Current Login Link

1. Open this direct Load Manager login link: Load Manager Login.
2. Confirm the address begins with the loadmanager.biz domain.
3. If the page opens, update your browser bookmark or shortcut to this link.

Do not enter your Load Manager login information on a page or link you do not recognize.

Try a Private Browser Window

A private or incognito window can help confirm whether the issue is caused by a saved browser session, old cookie, or cached page.

1. Open a private or incognito window in your browser.
2. Paste the direct Load Manager login link into the address bar.
3. If the page opens, sign in and update your saved bookmark.

Try a Different Browser or Device

If the page still does not open, test whether the issue is limited to one browser or device.

1. Try a different browser, such as Chrome, Edge, Firefox, or Safari.
2. Try a different device, such as another computer, tablet, or phone.
3. If the page opens somewhere else, clear the cache and cookies on the browser that is failing.

Clear Cache and Cookies

Old saved browser data can sometimes point your browser to an outdated page or keep a connection warning active after the issue has been resolved.

1. Open your browser settings.
2. Clear cached files and cookies for loadmanager.biz.
3. Close the browser completely.
4. Reopen the browser and use the direct login link again.

Check Date, Time, and Network

Browser privacy warnings can also appear when the computer time is wrong or a company network security tool is blocking a site.

• Confirm your computer date, time, and time zone are correct.
• If you use a VPN, disconnect and try again if your company allows it.
• If you are on office Wi-Fi, try a different trusted network or mobile hotspot.
• If the page works on another network, ask your IT team to review whether loadmanager.biz is being blocked.

If the Login Page Opens but You Still Cannot Sign In

At that point, the issue is probably not the connection warning. Review your Load Manager login details instead:

• Company Code
• Username
• Load Manager login password

Use the related login articles below if you need to recover or reset your login information.

When to Contact Support

Contact Load Manager Support if the direct login link does not open after trying the steps above.

To help support review the issue faster, include:

• The exact URL from your browser address bar
• A screenshot of the warning or error message
• The browser and device you are using
• Whether the issue happens for one user or everyone at your company
• Whether the issue happens on one network or every network you try

Contact support at support@loadmanager.com.

Related Articles

• Reset or Change a User Login Password
• Find Your Company Code and Username
• What to Do If You Forget Your Company Code
• User Tab Overview