What to Do If You Forgot Your Company Code

What to Do If You Forgot Your Company Code

What to Do If You Forgot Your Company Code

Before You Use This Article

  • Access needed: Load Manager login information for your company, such as company code, username, and password.
  • Use this article when: you need to sign in, find the correct company code, or help someone get into Load Manager.
  • Use a different article when: you are already signed in and need to set up users, company details, dispatch workflows, or accounting; use the article for that exact setup task or start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Use this article when you are trying to log in to Load Manager but do not remember your company code. Your company code identifies which Load Manager account you are signing in to.

Before you start: Load Manager login information for your company, such as company code, username, and password.

Recover Your Company Code from the Login Screen

  1. Go to loadmanager.com.
  2. Select the person icon in the upper-right corner.
  3. Choose Login to TMS Software.
  4. On the Load Manager login screen, select Forgot your company code?
  5. Enter your Company Name.
  6. Enter Your Name as it appears on your Load Manager user profile.
  7. Enter the email address connected to your user profile.
  8. Select Submit.

If the information matches your Load Manager user profile, Load Manager sends a recovery email to the email address on file.

Forgot company code option on the Load Manager login screen

Screen cue: use the forgot-company-code option from the login page when you cannot remember the company code for your account.

If You Are Already Logged In

If you can still access Load Manager, you can find your company code at the top of the page.

0Demo Load Manager header showing Code User location with company details masked

Screen cue: when you are already signed in, check the Code/User text at the top of the page for the company code before the slash.

  1. Open any main Load Manager page.
  2. Look near the top of the page for Code/User.
  3. The value before the slash is your company code.
  4. The value after the slash is your username.

Example format: Code/User: companycode/username

Tips

  • Enter your name exactly as it appears on your Load Manager user profile.
  • Use the email address connected to your Load Manager login.
  • Check your spam or junk folder if the recovery email does not arrive within a few minutes.
  • Ask an administrator at your company to check your user profile if the recovery form cannot find a match.

When to Contact Support

Contact Load Manager Support if you cannot recover your company code or you no longer have access to the email address on your user profile.

Include your company name, your name, the email address you tried, and a short description of the issue. Do not include your password.

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