Use Text Dispatch in Load Manager
Text Dispatch lets Load Manager send a text message notice to a driver or mobile contact when you dispatch a load. Use it when your team wants the driver to receive a quick phone notification with dispatch information or a mobile dispatch link.
Applies To
- Freight Broker TMS: Yes, when Text Dispatch is enabled or included with Premium TMS.
- Carrier / Trucking TMS: Yes, when Text Dispatch is enabled as an add-on.
- Dispatch Services TMS: Yes, when Text Dispatch is enabled or included with Premium TMS.
- Freight Broker + Carrier TMS: Yes, when Text Dispatch is enabled or included with Premium TMS.
- Premium TMS: Included for eligible Premium accounts.
Before You Send a Text Dispatch
Screen cue: review the assigned carrier, driver, and mobile contact before sending text dispatch.
Before sending, confirm the load has the basic dispatch details your driver needs.
- The load is saved in Load Manager.
- The pickup and delivery locations are entered.
- The pickup date or dispatch date is entered.
- The assigned driver or mobile contact has a valid cell phone number.
- Text Dispatch or Mobile Dispatch is enabled for your account.
Send a Text Dispatch
- Open the load from My Loads, All Loads, or the Dispatch Board.
- Confirm the assigned carrier, driver, or mobile contact is correct for the load.
- Click the load's Mobile Dispatch, Mobile Rate Con, or text dispatch option used by your account.
- Review the phone number and message details before sending.
- Click Send.
If Text Dispatch Is Not Available
Screen cue: Text Dispatch availability depends on setup and account configuration.
If you do not see the text dispatch option, check the items below before contacting support.
- Confirm Text Dispatch is enabled for your account.
- Confirm the driver or mobile contact has a cell phone number saved.
- Confirm your user role allows you to dispatch or send mobile dispatch messages.
- Confirm the load has been saved before trying to send the message.