Fix Load Miles That Are Not Calculating Automatically

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or tracking a load in Load Manager.
• Use a different article when: you need the company-specific dispatch document instead; brokers should use Rate Confirmation Layout and Features, dispatch services should use Dispatch Report Overview for Dispatch Services, and trucking companies should use Dispatch Report Overview for Carriers and Trucking Companies. For full setup order, start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Load Manager can calculate miles from the pickup and delivery addresses entered on the load. If the miles are missing, show as zero, or do not update after an address change, use the steps below.

The exact account label may vary. Freight Broker and Dispatch Service accounts usually show a carrier section. Carrier and Trucking accounts usually show a driver section. The mileage workflow is the same.

How Load Miles Are Calculated

Load Manager uses the stop addresses on the load to calculate the Stop Miles value. The calculation depends on complete pickup and delivery address information.

Each stop should have:

• Pickup address, city, state, and zip code
• Delivery address, city, state, and zip code
• The stops entered in the correct order

Step 1: Refresh Stop Miles

1. Open the load.
2. Go to the stop that is missing miles.
3. Find the Stop Miles field in the carrier or driver area for that stop.
4. Click the Refresh Miles button next to the Stop Miles field.
5. Review the updated miles.
6. Click Save.

This resolves the issue in many cases, especially when the addresses are already correct.

Step 2: Check the Pickup and Delivery Addresses

If miles still do not calculate, review the pickup and delivery addresses on the load.

1. Confirm the Address, City, State, and Zip fields are filled in for both pickup and delivery.
2. Remove extra notes, directions, contact names, suite notes, or non-address text from the address fields.
3. Use a standard address format, such as the format shown in Google Maps.
4. Click the map icon beside the pickup and delivery address to confirm the location opens correctly.
5. If the map opens the wrong location, correct the address and try again.
6. Click Save.
7. Click Refresh Miles again.

Step 3: Review Multi-Stop Loads

For multi-stop loads, miles are calculated by stop. Review each stop separately.

1. Confirm each pickup and delivery stop has a complete address.
2. Confirm the stop order is correct.
3. Refresh the Stop Miles value for each stop that changed.
4. Save the load after reviewing all stops.

If a stop is missing or entered in the wrong order, the calculated miles and related reports can be incorrect.

If You Entered Miles Manually

You can type miles directly into the Stop Miles field when needed. When you manually change Stop Miles, Load Manager treats that value as a manual override.

After a manual miles change, automatic mileage updates from address changes may not update the field until you click Refresh Miles again.

When to Enter Miles Manually

Enter miles manually when the mapping service cannot calculate a route, the address is not recognized, or your company needs to use a specific mileage value for billing or settlement.

After entering miles manually, click Save and review any customer or carrier/driver rate-per-mile totals that depend on miles.

Why Accurate Miles Matter

Miles can affect:

• Customer mileage charges
• Carrier or driver mileage pay
• Load totals and profitability
• Multi-stop routing
• Reports that rely on mileage, such as IFTA-related reporting

Troubleshooting

• Miles still show zero: Confirm both pickup and delivery addresses have city, state, and zip code, then click Refresh Miles.
• The map opens the wrong place: Correct the address format and remove extra text from the address field.
• Miles changed after I edited an address: Review the new calculated value before sending documents or reports.
• Rate totals did not look right after miles changed: Review customer and carrier/driver rate-per-mile fields and save the load again.
• The route cannot be calculated: Enter the miles manually and contact support if the issue happens on multiple loads.

When to Contact Support

Contact Load Manager Support if miles still do not calculate after the address, map, refresh, and save steps are complete.

Include:

• The load number
• The pickup and delivery addresses that are not calculating
• A screenshot of the stop and Stop Miles field
• Whether the issue happens on one load or multiple loads

Related Articles

• Load Screen Overview
• How to Create a Multi-Stop Load
• How to Add a Delivery Location or Pickup to a Current Load
• IFTA Filing
• Deadhead Miles