Carrier Risk Provider Selection in Load Manager

Carrier Risk Provider Selection in Load Manager

Carrier Risk Provider Selection in Load Manager

Access needed: Outside-carrier management in Load Manager. This is for companies that broker freight or dispatch for carrier customers. Applies to freight broker and dispatch service accounts that manage outside carriers.

Load Manager can show carrier safety, compliance, and risk information from different carrier monitoring sources. Use this article to understand the available provider options and where provider selection affects the carrier profile.

What the Provider Controls

The carrier risk provider controls which outside data source is used for carrier monitoring and risk indicators in Load Manager. Depending on your setup, this information may appear on the carrier profile, carrier list, onboarding workflow, or carrier review process.

Supported Provider Types

Provider Use When
Carrier Lookout You want Load Manager's built-in carrier monitoring workflow using FMCSA-related carrier data.
Highway Your company uses Highway for carrier identity, fraud prevention, or compliance review.
SaferWatch Your company uses SaferWatch for carrier monitoring and compliance data.
RMIS Your company uses RMIS as part of its carrier compliance or insurance review process.
FMCSA data You need to review government carrier data directly as part of your carrier decision process.

Select or Review the Provider

0Demo Configuration Options screen used for company-level provider and workflow settings

  1. Go to Settings >> Configuration Options.
  2. Find the carrier risk or carrier monitoring provider setting.
  3. Select the provider your company uses.
  4. Enter any required credentials or integration settings for that provider.
  5. Click Save.

If you are not sure which provider your company uses, check with your administrator before changing this setting. Changing the provider can affect which risk indicators appear for carriers.

Review Risk Information on a Carrier

0Demo carrier profile settings and review area with carrier details masked

  1. Go to Carriers.
  2. Open the carrier profile.
  3. Review the DOT, MC, insurance, authority, risk, and provider information available for that carrier.
  4. Review any carrier tags, notes, onboarding status, expired documents, or internal approval requirements.
  5. Follow your company's carrier approval policy before assigning the carrier to a load.

Highway Carrier Connections

If your company uses Highway, the carrier profile may include Highway-related identity or risk details. Review the carrier's DOT/MC information carefully before connecting or updating carrier data from a third-party provider.

Use Carrier Tags With Risk Review

Carrier tags can help your team organize carriers after review. For example, your company may use tags such as Preferred, Do Not Use, Needs Review, or equipment-specific tags. Tags should support your review workflow, but they should not replace your company's carrier approval policy.

Best Practices

  • Review carrier risk information together with insurance, authority, onboarding status, documents, internal notes, and past load history.
  • Keep provider credentials current so risk data can update correctly.
  • Do not rely on one score or indicator by itself when making carrier decisions.
  • Document your company's approval process so dispatchers know when a carrier can be used.

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