Dispatch Services: Start Here
Dispatch Services: Start Here
Use this path if your company dispatches loads for carrier customers or independent owner-operators.
If you also broker freight under your own authority, use the freight broker path for outside-carrier paperwork and broker workflows.
How to Use This Start Here Path
- Your path: Dispatch Services.
- If your company does more than one thing: Use more than one path. For example, a broker that also runs trucks should use the freight broker path for brokered loads and the carrier/trucking path for driver and equipment workflows.
- If this is not your company type: Use Freight Brokers or Carriers, Owner-Operators, and Trucking Companies.
- Not sure where to start: Go back to Choose the Right Load Manager Articles for Your Company Type.
Premium and enabled features: Carrier Lookout, Onboard Carrier, and Text Dispatch can support dispatch-service workflows when they are included with Premium or enabled for your account.
Do These First
Use these articles for the first setup pass before regular daily use.
Screen cue: review carrier/customer profile details before using dispatch-service workflows that depend on saved contact, document, and onboarding information.
- Set up company info and logo
- Add your team and user permissions
- Set the dispatch fee percent
- Review the dispatch-service load screen
- Review the dispatch-service dispatch report
Run Your First Workflow
After setup, use these articles to move through a first real load workflow.
Screen cue: during the first dispatch-service workflow, review the assigned carrier or driver, contact details, rate, and dispatch notes before sending paperwork.
- Create your first load
- Assign a carrier or driver on a load
- Use the dispatch report for dispatch-service loads
- Invoice dispatch-service fees
- Print the dispatch-service driver settlement report
Optional and Enabled Features
Use these only when the feature or integration is included with your package or enabled for your account.
More Articles for This Path
Use the articles below as normal reference articles after your account is set up, or when you need details for a specific Load Manager screen, report, document, feature, or integration.
Account Setup
- Add Your Team: Users, Roles, and Permissions
- Deactivate or Delete a User Login
- Find Your Company Code and Username
- Manage User Roles and Permissions
- Office Overview
- Reset or Change a User Login Password
- Reset Your TMS Software Login Credentials
- Send an Email to Multiple Recipients
- Troubleshoot a "Connection Isn't Private" Warning on the Login Page
- What to Do If You Forgot Your Company Code
Loads and Dispatch
- Add a Pickup or Delivery Stop to an Existing Load
- Add and Manage Users in Load Manager
- Add Equipment Types for Carriers, Drivers, and Loads
- Add Weight to a Load
- Assign a Carrier or Driver to a Load
- Bulk Delete Loads
- Change or Enter a Load Number
- Configure Load Status Update Emails
- Connect a Gmail Account to Load Manager
- Connect a Yahoo Email Account to Load Manager
- Connect Microsoft 365 or Outlook Email to Load Manager
- Create a Multi-Stop Load
- Create Your First Load in Load Manager
- Customize Load Status Options in Load Manager
- Delivered vs. Completed Load Statuses
- Direct Freight Equipment Codes
- Dispatch a Load in Load Manager: Beginner Workflow
- Dispatch a Load Using the Mobile App
- Export Load Data to Excel or CSV
- Fix Load Miles That Are Not Calculating Automatically
- Generate a Bill of Lading (BOL)
- Getting Started with Load Manager TMS
- How Load Manager Calculates Deadhead Miles
- Is Your Load Manager Data Safe and Secure?
- Limit Load Status Editing by User Role
- Load Manager Help Manual and Article Index
- Load Status Overview
- Log In to Load Manager TMS
- New Load Screen Overview for Dispatch Services
- Rename a Load Status in Load Manager
- Review Multistop Document Labels and BOL/POD Uploads
- Saved Load Screen Overview for Dispatch Services
- Set Up and Connect Email in Load Manager
- Set Up Company Info and Logo in Load Manager
- Show the Carrier or Driver Column on My Loads and All Loads
- Train a New Associate in Load Manager
- Understand Pricing and Profit Fields on the Load Screen
- Understanding the All Loads Screen
- Use Advanced Search to Find Loads
- Use the Header and Main Menu in Load Manager
- Use the Load Screen to Build and Manage a Load
- Use the My Loads Screen
- Watch a Load Manager Demo or Walk-Through
- Your Daily Workflow in Load Manager
Carriers, Drivers, and Equipment
- Add a Driver to a Carrier Profile
- Add Carriers to Your Network
- Add Trucks, Trailers, or Equipment to a Carrier Profile
- Assign Trucks, Trailers, Equipment, and Driver Contacts on a Carrier Profile
- Carrier BASIC Scores Explained
- Carrier Onboarding in Load Manager: Start Here
- Carrier Risk Provider Selection in Load Manager
- Carrier Settlement Report
- Email Carrier Onboarding Documents from Load Manager
- Make a Carrier Inactive or Delete a Carrier
- Migration Playbook: Onboarding an Established Broker
- Print a Dispatch Service Driver Settlement Report
- Send Carrier Onboarding Directly from Load Manager
- Set a Dispatch Fee Percentage for a Carrier
- Use Carrier Lane Search to Find Carriers for a Load
- Use My Carrier Packets with Load Manager
- Why Is My Driver's GPS Location Not Tracking?
Accounting and Reports
- Accounting Screen: Customer Inquiry, Open Invoices, and Year-End Setup
- Add Customers to Load Manager
- Change Payment Terms on a Customer Invoice or Quote
- Consolidated Invoice Layout
- Create a Multi-Lane Customer Quote
- Create an Invoice for Dispatch Service Fees
- Create and Send Consolidated Invoices
- Customer Information Page Overview: Stops
- Customer Invoice and Quote Layout
- Customer Portal Overview
- Delete or Make a Customer Inactive
- Dispatch Report Overview for Dispatch Services
- Email a Customer or Shipper Packet as an Attachment
- Import Customers, Leads, and Stops from a CSV File
- Invoice Your Customer and Get Paid
- Open a New Accounting Year
- Payment Not Processed
- Quote Terms vs. Customer Terms in Load Manager
- Reports Overview: Available Report Tabs
- Run the 1099 Report in Load Manager
- Set or Change Currency on a Load, Invoice, or Quote
- Set Up Factoring on Customer Invoices
- Show a Partial Customer Payment on an Invoice or Quote
- Use the Load Manager CRM
- Use the Reports Dashboard
- Where to Enter Customer Reference Numbers on a Load
Optional Features and Integrations
- Check EDI 214 Location Update Compliance in Logs
- Connect DirectFreight Load Board to Load Manager
- Connect QuickBooks Online to Load Manager
- Customer Profile: Setup, Billing, and EDI Options
- DAT Equipment Codes Reference
- DAT Expired Token
- EDI in Load Manager: What It Is and How to Get Started
- EDI Transaction Types and Logs in Load Manager
- Enable EDI 214 and EDI 810 for a Customer
- Project44 Integration Pricing and Setup
- QuickBooks Integration and Export Workflow
- Review Carrier Safety Data with Carrier Lookout
- Set Up and Post Loads to the DAT Load Board
- Set Up and Use Onboard Carrier in Load Manager
- Set Up Load Board Integrations in Load Manager
- Set Up Locate My Freight GPS Tracking
- Set Up MacroPoint in Load Manager
- Set Up Trucker Tools Tracking in Load Manager
- Track a Load with Status Updates, Mobile Tracking, and MacroPoint
- Track Loads with MacroPoint in Load Manager
- Update Onboard Carrier Packets with New Documents
- Upload a Document in the Locate My Freight Mobile App
- Use Direct Cost to Track Load Profitability
- Use Text Dispatch in Load Manager
- Use uShip LTL Quotes in Load Manager
Troubleshooting and Admin
- Configuration Options Overview
- How Sales Commission Is Calculated
- Linked Profiles for Restricted Visibility
- Migration Guide: New Company vs. Established Broker
- Set Up and Review Sales Rep Commissions
- Set Up Bill From Companies
- Set Up Commodity and Accessorial Types