DAT Expired Token
DAT Expired Token
Before You Use This Article
- Access needed: DAT Load Board enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account.
- Best starting path: Start from Freight Brokers or Dispatch Services.
- If this is not your setup: If you do not use this integration or feature, return to your company path: Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.
A DAT expired token means Load Manager can no longer use the current DAT authorization to post or update loads on the DAT load board. This can happen when DAT requires the account to sign in again, when credentials change, or when the authorization is no longer valid.
What You May Notice
- Loads do not post to DAT.
- DAT returns a token, authorization, or login-related error.
- The DAT integration was working before, but stops posting until the account is reconnected.
Before You Start
Make sure you have the correct DAT login credentials and permission to update load board settings in Load Manager. If your company has multiple DAT users, use the DAT account that should be connected to the Load Manager posting workflow.
Reconnect DAT
- Open the DAT or load board integration area in Load Manager.
- Follow the prompt to sign in or reconnect the DAT account.
- Complete the DAT authorization steps.
- Return to Load Manager and save the integration settings if prompted.
- Try posting the load again.
If DAT Still Does Not Post
- Confirm the DAT login: Sign in to DAT directly to confirm the username and password work.
- Check user credentials: If your DAT credentials are saved on a user profile, confirm the correct user is connected.
- Check the load: Confirm the load has the required posting information, including origin, destination, equipment, dates, and rate details required by your workflow.
- Try again after reconnecting: Reopen the load and post again after the DAT authorization has been refreshed.
- Contact support if it still fails: Include the load number, the exact DAT error message, and whether the DAT login works directly on DAT.
Security Reminder
Do not send DAT passwords through email or ticket comments. If support needs to help reconnect DAT, provide the error message and load number first.
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