DAT Expired Token

DAT Expired Token

DAT Expired Token

Before You Use This Article

  • Access needed: DAT Load Board enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account.
  • Use this article when: your Load Manager account has DAT Load Board enabled and you are setting up or troubleshooting that connection. Company paths that commonly use this article: Freight Brokers or Dispatch Services.
  • Use a different article when: you do not use this integration or feature; return to the company path that matches your current workflow: Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

A DAT expired token means Load Manager can no longer use the current DAT authorization to post or update loads on the DAT load board. This can happen when DAT requires the account to sign in again, when credentials change, or when the authorization is no longer valid.

Before you start: DAT Load Board must be enabled for your account. Applies to Freight Broker and Dispatch Service accounts.

What You May Notice

  • Loads do not post to DAT.
  • DAT returns a token, authorization, or login-related error.
  • The DAT integration was working before, but stops posting until the account is reconnected.

Before You Start

Make sure you have the correct DAT login credentials and permission to update load board settings in Load Manager. If your company has multiple DAT users, use the DAT account that should be connected to the Load Manager posting workflow.

Reconnect DAT

  1. Open the DAT or load board integration area in Load Manager.
  2. Follow the prompt to sign in or reconnect the DAT account.
  3. Complete the DAT authorization steps.
  4. Return to Load Manager and save the integration settings if prompted.
  5. Try posting the load again.

DAT expired token message

DAT authorization step

DAT reconnect screen

DAT account authorization

DAT connection completed

If DAT Still Does Not Post

  • Confirm the DAT login: Sign in to DAT directly to confirm the username and password work.
  • Check user credentials: If your DAT credentials are saved on a user profile, confirm the correct user is connected.
  • Check the load: Confirm the load has the required posting information, including origin, destination, equipment, dates, and rate details required by your workflow.
  • Try again after reconnecting: Reopen the load and post again after the DAT authorization has been refreshed.
  • Contact support if it still fails: Include the load number, the exact DAT error message, and whether the DAT login works directly on DAT.

Security Reminder

Do not send DAT passwords through email or ticket comments. If support needs to help reconnect DAT, provide the error message and load number first.

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