Is Your Load Manager Data Safe and Secure?

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or tracking a load in Load Manager.
• Use a different article when: you need the company-specific dispatch document instead; brokers should use Rate Confirmation Layout and Features, dispatch services should use Dispatch Report Overview for Dispatch Services, and trucking companies should use Dispatch Report Overview for Carriers and Trucking Companies. For full setup order, start with Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Load Manager is designed to protect your company data while keeping your team connected to the loads, customers, carriers, drivers, documents, and accounting information they need to manage daily operations.

This article gives a customer-friendly overview of how Load Manager talks about data protection, backups, hosted infrastructure, and user responsibility. For formal policy language, review the Load Manager Privacy Policy and Service Level Agreement.

Short Answer

Yes. Load Manager uses hosted infrastructure, monitored backups, access controls, and security practices intended to help protect customer data. Like any online system, security is a shared responsibility between Load Manager and each company using the software.

The Load Manager Privacy Policy also explains that no internet transmission or electronic storage method can be guaranteed to be 100% secure, so customers should follow good password and user-access practices inside their own account.

Hosted Infrastructure and Data Center Controls

Load Manager describes its hosting environment as a monitored data center with redundant infrastructure and security controls. The public Load Manager website states that the environment uses Tier 3 hardware and references HIPAA, SSAE 16 Type II, PCI DSS, AICPA/SOC 2, and ISO 27001 standards.

Backups

Load Manager maintains monitored backups to help protect against data loss. The current article states that backups are maintained on a rolling schedule and that backup monitoring is used so issues can be identified and addressed.

Security and Compliance References

Load Manager references several security and compliance frameworks in its public materials. These references help describe the types of controls and standards used by the hosted environment.

• SSAE 16 Type II: A third-party audit standard historically used to evaluate controls at service organizations.
• AICPA/SOC 2: A framework commonly used to evaluate controls related to security, availability, processing integrity, confidentiality, and privacy.
• PCI DSS: A security standard for environments that process, store, or transmit payment card information.
• HIPAA: A set of healthcare privacy and security rules. Load Manager references a HIPAA-compliant data center in its public materials.
• ISO 27001: An information security management standard referenced on the Load Manager website.

How Load Manager Uses Customer Data

Load Manager's Service Level Agreement states that customer data is used for support, development, and the operation of services or integrations the customer uses, such as load boards or software integrations. The Privacy Policy states that Load Manager does not sell personal information.

Customers should review the Privacy Policy and Service Level Agreement for the full terms that apply to their account.

What Your Company Should Do

Your company also has an important role in keeping account data secure. Make sure your team follows these practices:

• Create a separate user login for each person who needs access.
• Deactivate users promptly when someone leaves the company or no longer needs access.
• Use strong passwords and avoid sharing logins.
• Give users only the permissions they need for their job.
• Be careful when sharing documents, invoices, carrier packets, customer packets, and emailed reports outside your company.
• Contact Load Manager support if you believe an account, user login, document, or integration may have been accessed incorrectly.

Related Articles

• Add and Manage Users in Load Manager
• Reset or Change a User Login Password
• Load Manager Privacy Policy
• Load Manager Service Level Agreement