Set Up Trucker Tools Tracking in Load Manager
Set Up Trucker Tools Tracking in Load Manager
Access needed: Trucker Tools enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account. Applies to Freight Broker and Dispatch Service accounts.
Use this article when your company uses Trucker Tools for load tracking and needs to save the Trucker Tools account information in Load Manager. Trucker Tools is a third-party tracking option. Your Trucker Tools account and credentials are provided by Trucker Tools, then entered in Load Manager under the Mobile Dispatch settings.
Information to Review on Each Load
Before sending a load through a mobile dispatch or tracking workflow, review the load for complete and accurate information:
- The carrier, driver, or driver contact is assigned according to your TMS type.
- The driver cell phone number is entered if your workflow uses driver phone tracking or text-based tracking.
- Pickup and delivery stops have the correct name, address, city, state, and ZIP/postal code.
- Pickup and delivery dates are entered.
- Appointment times are entered in a clear format, such as 08:00 or 16:00, when your tracking workflow requires times.
- The load has been saved before you send dispatch or tracking information.
Role Notes
The setup path is the same for each TMS type, but the load assignment area may look different:
| TMS Type | What to Confirm on the Load |
|---|---|
| Freight Broker | Select the carrier on the load. If needed, enter the carrier driver as a carrier contact or driver detail. |
| Dispatch Service | Select the carrier on the load and confirm the driver or carrier contact details used for dispatch. |
| Carrier or Trucking Company | Select the driver from the Driver area of the load, since carrier accounts use a Driver tab instead of a Carrier tab. |
If Tracking Does Not Work
- Confirm Trucker Tools is selected under Settings > Configuration Options > Mobile Dispatch Settings.
- Confirm the TruckerTools PartnerID and TruckerTools AccountID were entered exactly as provided.
- Confirm the driver phone number or ELD/telematics details are correct in the Trucker Tools workflow.
- Confirm the load has complete pickup and delivery information.
- If the load information is complete but Trucker Tools is not creating or updating tracking, contact Trucker Tools or Load Manager Support with the load number and the time the tracking request was sent.