Review Multistop Document Labels and BOL/POD Uploads

Before You Use This Article

• Access needed: Load Manager login and permission to use this screen, report, setting, or workflow.
• Best starting path: Start from Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services based on your company type.
• If this is not your setup: If this is not your company type, choose Freight Brokers, Carriers, Owner-Operators, and Trucking Companies, or Dispatch Services.

Multistop loads can affect how pickup and delivery information appears on documents. This article explains what users may see on multistop documents and how BOL or POD photos should be handled after delivery.

Multistop Document Labels

On multistop loads, document layouts may show stop information differently depending on the report format. Some layouts summarize the first pickup and final delivery in the main header, while other sections or formats list stops in sequence. Preview the document before sending it, especially when the load has more than one pickup or delivery.

• companies that broker freight: Review the Rate Confirmation layout used for carrier documents.
• companies that dispatch for carriers: Review the Dispatch Report layout used for carrier or driver documents.
• companies that run trucks: Review the Dispatch Report layout used for company driver documents.
• Customer documents: Review the invoice or BOL layout your company uses before sending it to the customer.

If the document does not show the stop detail your customer, carrier, or driver needs, review the load stops and the selected document format before sending.

BOL or POD Photo Uploads

After delivery, drivers can upload a signed BOL or POD photo when your company uses a mobile or web-driver workflow. The uploaded file is stored with the load attachments so your team can review it, download it, or include it with the billing workflow when needed.

Best Practice for Collecting Signed BOLs

1. Ask the driver to take a clear photo of the signed BOL or POD after delivery.
2. Make sure the full page is visible and readable before uploading.
3. Upload the photo through the driver mobile or web workflow your company uses, or attach the file directly to the saved load if your office team receives it another way.
4. Open the load in Load Manager and confirm the file is attached to the correct load.
5. Use the document attachment when creating or sending the customer invoice, if your billing workflow requires it.

Troubleshooting

• The document does not show every stop: Check whether the selected layout is a summary layout or a sequential layout.
• The wrong document name appears: Confirm your TMS type. Freight Broker accounts commonly use Rate Confirmations, while Dispatch Service and Carrier/Trucking accounts use Dispatch Reports.
• The uploaded photo is hard to read: Ask the driver to retake the photo with the full document in view and good lighting.
• The photo is attached to the wrong load: Remove or ignore the incorrect attachment and upload the document to the correct load record.

Related Articles

• How to Create a Multi-Stop Load
• How to Generate a Bill of Lading (BOL)
• Locate My Freight: The Driver Mobile App
• Document Configuration for BOLs, Rate Confirmations, and Invoices