FAQ
Carrier BASIC Scores Explained
Carrier BASIC Scores Explained Before You Use This Article Access needed: Outside-carrier management in Load Manager. This is for companies that broker freight or dispatch for carrier customers. Use this article when: you are a freight broker or ...
Find Your Company Code and Username
Load Manager displays the company code and username for your current session at the top of the page. This is the easiest way to confirm which account and user login you are currently using. Where to Find It Screen cue: the Code/User value appears in ...
Use the Reports Dashboard
Use the Reports Dashboard Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are working with billing, customer records, accounting, settlements, ...
Project44 Integration Pricing and Setup
Project44 Integration Pricing and Setup Before You Use This Article Access needed: Project44 enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account. Use this article when: your Load Manager account ...
Assign Trucks, Trailers, Equipment, and Driver Contacts on a Carrier Profile
Assign Trucks, Trailers, Equipment, and Driver Contacts on a Carrier Profile Before You Use This Article Access needed: Outside-carrier management in Load Manager. This is for companies that broker freight or dispatch for carrier customers. Use this ...
Rename a Load Status in Load Manager
Rename a Load Status in Load Manager Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, ...
Set Up Commodity and Accessorial Types
Set Up Commodity and Accessorial Types Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are using this exact Load Manager feature and have the ...
Import Customers, Leads, and Stops from a CSV File
Import Customers, Leads, and Stops from a CSV File Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are working with billing, customer records, ...
Delete or Make a Customer Inactive
Delete or Make a Customer Inactive Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are working with billing, customer records, accounting, ...
Load Status Overview
Load Status Overview Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or ...
Customer Information Page Overview: Stops
Use the Stops area on a customer profile to save repeat pickup and delivery locations for that customer. Saved stops make load entry faster because users can search for the stop name on the load screen and pull in the saved address, contact, phone, ...
DAT Equipment Codes Reference
DAT Equipment Codes Reference Before You Use This Article Access needed: DAT Load Board enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account. Use this article when: your Load Manager account has ...
Generate a Bill of Lading (BOL)
Generate a Bill of Lading (BOL) Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you need to generate, review, print, download, or email a Bill of ...
Rate Confirmation Layout and Features
Rate Confirmation Layout and Features Before You Use This Article Access needed: Freight broker setup in Load Manager, or the broker side of a company that also runs trucks. Use this article when: you broker freight under your own authority, or you ...
Show the Carrier or Driver Column on My Loads and All Loads
Show the Carrier or Driver Column on My Loads and All Loads Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, ...
Track Loads with MacroPoint in Load Manager
Track Loads with MacroPoint in Load Manager Before You Use This Article Access needed: MacroPoint enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account. Use this article when: your Load Manager ...
Set Up MacroPoint in Load Manager
Set Up MacroPoint in Load Manager Before You Use This Article Access needed: MacroPoint enabled on your Load Manager account. If you do not see the option, it may not be enabled for your account. Use this article when: your Load Manager account has ...
Direct Freight Equipment Codes
Direct Freight Equipment Codes Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, importing, ...
Bulk Delete Loads
Bulk Delete Loads Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, or ...
Add Trucks, Trailers, or Equipment to a Carrier Profile
Add Trucks, Trailers, or Equipment to a Carrier Profile Before You Use This Article Access needed: Outside-carrier management in Load Manager. This is for companies that broker freight or dispatch for carrier customers. Use this article when: you are ...
Create an Invoice for Dispatch Service Fees
Create an Invoice for Dispatch Service Fees Before You Use This Article Access needed: Dispatch service setup in Load Manager, including dispatch-service fees or carrier-customer workflows. Use this article when: you dispatch loads, fees, or ...
How Load Manager Calculates Deadhead Miles
How Load Manager Calculates Deadhead Miles Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, ...
Export IFTA Mileage Data
Use the IFTA export to gather mileage, truck, jurisdiction, and fuel information for your IFTA review. Load Manager provides the export data; your company is still responsible for reviewing the results and filing the official IFTA return. Before You ...
Use Carrier Lane Search to Find Carriers for a Load
Use Carrier Lane Search to Find Carriers for a Load Before You Use This Article Access needed: Outside-carrier management in Load Manager. This is for companies that broker freight or dispatch for carrier customers. Use this article when: you are a ...
Change or Enter a Load Number
Change or Enter a Load Number Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, importing, ...
Change Payment Terms on a Customer Invoice or Quote
Change Payment Terms on a Customer Invoice or Quote Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are working with billing, customer records, ...
Use the Load Manager CRM
Use the Load Manager CRM Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are working with billing, customer records, accounting, settlements, ...
Add a Pickup or Delivery Stop to an Existing Load
Add a Pickup or Delivery Stop to an Existing Load Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, ...
Create a Multi-Stop Load
Create a Multi-Stop Load Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, importing, exporting, ...
Fix Load Miles That Are Not Calculating Automatically
Fix Load Miles That Are Not Calculating Automatically Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, ...
Troubleshoot a "Connection Isn't Private" Warning on the Login Page
Troubleshoot a "Connection Isn't Private" Warning on the Login Page Before You Use This Article Access needed: Load Manager login information for your company, such as company code, username, and password. Use this article when: you need to sign in, ...
Use My Carrier Packets with Load Manager
Use this article when your company has the optional My Carrier Packets integration and wants to start or review a carrier's My Carrier Packets onboarding from a Load Manager carrier profile. My Carrier Packets is separate from Load Manager's built-in ...
Set or Change Currency on a Load, Invoice, or Quote
Use this article when a load, customer invoice, or quote needs to show a currency such as USD or CAD. In Load Manager, currency is selected on the load. The customer invoice or quote uses the saved load currency when the document is opened or ...
Email Carrier Onboarding Documents from Load Manager
Email Carrier Onboarding Documents from Load Manager Before You Use This Article Access needed: Permission to connect or manage email settings for your Load Manager user or company. Use this article when: you are a freight broker or dispatch service ...
Reset or Change a User Login Password
Reset or Change a User Login Password Before You Use This Article Access needed: Load Manager login information for your company, such as company code, username, and password. Use this article when: you need to sign in, find the correct company code, ...
Use the Load Screen to Build and Manage a Load
Use the Load Screen to Build and Manage a Load Before You Use This Article Access needed: Load Manager login and permission to use this screen, report, setting, or workflow. Use this article when: you are creating, updating, dispatching, documenting, ...
Send Carrier Onboarding Directly from Load Manager
Yes. If your Load Manager account uses carrier onboarding, you can start the onboarding process from inside Load Manager instead of sending the carrier a separate packet manually. Who This Applies To This article applies to accounts that work with ...
Create and Send Consolidated Invoices
Create and Send Consolidated Invoices Before You Use This Article Access needed: Load Manager access to Settings > Configuration Options, Customers, loads, and the Consolidated Invoice Queue. If you cannot see one of these menus, ask an administrator ...
Driver Settlement Report Layout Options
Driver Settlement Report Layout Options Before You Use This Article Access needed: Carrier/trucking setup in Load Manager, including driver, equipment, driver settlement, or driver/mobile dispatch access. Use this article when: you are a carrier, ...
Driver Settlement Report Overview
Driver Settlement Report Overview Before You Use This Article Access needed: Carrier/trucking setup in Load Manager, including driver, equipment, driver settlement, or driver/mobile dispatch access. Use this article when: you are a carrier, ...
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